Team Leader for Global Sales

As a Team Leader for Global Sales at Wrist, you will oversee the daily operations of your sales team, facilitate the quote creation process in the Wrist MS Dynamics AX12 ERP system, and ensure compliance with service level agreements and key performance indicators. Your role involves team management, mentoring, and coordinating with other departments to guarantee customer satisfaction and high-quality service.

Candidates applying for the Team Leader for Global Sales position at Wrist should hold a degree in a relevant field such as Business or Supply Chain Management. Additionally, they should have at least two years of team leader experience in a sales-oriented environment. Proficiency in Microsoft Office programs and AX12 is essential, along with strong communication skills and the ability to work under pressure.

The Team Leader for Global Sales at Wrist plays a critical role in supporting team members by providing guidance, facilitating open communication, and conducting regular performance reviews. You will inspire and empower your team, ensuring they have the resources and training needed to excel in their roles while fostering a collaborative workplace culture.

At Wrist, the work environment is dynamic and collaborative, offering a hybrid setup with shifting schedules to accommodate team needs. You'll be part of a committed team that emphasizes adaptability, open communication, and continuous improvement, all while focusing on delivering exceptional service to our customers.

As a Team Leader for Global Sales at Wrist, you'll need a solid understanding of performance metrics such as sales targets, customer satisfaction scores, quote turnaround times, and compliance with standard operating procedures. Knowing how to analyze and leverage these metrics will help guide your team's performance and improve overall service delivery.

When managing a quote request at Wrist, I would first ensure I clearly understand the customer’s specifications. I would gather the necessary details and input them accurately into the MS Dynamics AX12 ERP system to generate a quote. Collaborating closely with the Sales and Purchase departments would be crucial to ensure product availability and timely responses.

Fostering a positive team environment involves encouraging open communication, recognizing team members' contributions, and providing growth opportunities. I would hold regular team meetings, facilitate team-building activities, and ensure everyone feels valued and part of the decision-making process.

In my previous role, I encountered a conflict between two team members regarding workload distribution. I facilitated a meeting where both could voice their concerns. Through constructive dialogue, we collectively identified a fairer distribution of tasks, improving team dynamics and productivity.

To effectively meet KPIs, I would first ensure the team understands the targets and their importance. I would implement regular check-ins to monitor progress, provide necessary resources, and celebrate milestones. Additionally, I believe in adapting strategies based on performance data to continually optimize our approach.

During busy periods, I would keep my team motivated by ensuring open communication and checking in on their well-being. I would also recognize their hard work through normal incentives, breaks, and team celebrations, fostering a supportive environment even in hectic times.

Customer feedback is essential to my management approach as it provides valuable insights into our service quality and areas for improvement. I ensure that customer feedback is regularly assessed and shared with the team, fostering a culture of continuous improvement and responsiveness.

When addressing underperformance, I focus on understanding any underlying issues first. I would engage in a one-on-one discussion to identify concerns and set clear, achievable goals for improvement. Supporting them with resources or training can often lead to better results.

Ensuring compliance with SOPs starts with clear communication and training. I would regularly review SOPs with the team, provide training if there are updates, and run compliance checks. Additionally, fostering a culture of accountability will encourage team members to follow established procedures.

I see remote work as a valuable opportunity that can enhance work-life balance when managed correctly. I would prioritize clear communication and regular check-ins with remote team members to maintain engagement and foster collaboration, leveraging technology to stay connected.

My long-term goals as a Team Leader for Global Sales include not only meeting sales targets but also fostering professional growth within my team. By cultivating strong relationships, enhancing team performance, and embracing innovation in processes, I aspire to contribute significantly to Wrist's ongoing success.