Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Therapist- Spa (Aesthetic Experience Preferred) image - Rise Careers
Job details

Therapist- Spa (Aesthetic Experience Preferred) - job 2 of 2

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

    Job Description

    The Encore Boston Harbor Therapist - Spa will be responsible for ongoing coordination within the Spa Department. Responsible for providing all massage services to every guest according to Encore Service Standards in the spa facility or any other venues on the Encore Resort property where massage services are offered.  This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

     

    JOB RESPONSIBILITIES:  

    • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 
    • Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
    • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
    • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
    • Delivers and maintains a maximum level of property-wide service and satisfaction. 
    • Contributes to company-wide communication and best practices.
    • Keeps informed of all new developments within the department.
    • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
    • Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
    • Maintains a positive, enthusiastic attitude while embracing the Encore Resorts core values and promises, along with the spa culture and values.
    • Ensures the Encore standards of cleanliness and appearance for all areas.  This includes daily side-work and maintaining room standards set by the department and the Massage State Board.
    • Understands and abides by all Massage State Board of Massachusetts licensing requirements and policies.
    • Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
    • Assists peers, guests, other departments or leaders at all times.
    • Maintains spa treatment rooms in a neat and professional manner including but not limited to: stocking of linen, cleaning, instrument sterilization and replaces all table linens after each service.
    • Keeps all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines.
    • Performs all regular and seasonal massage services offered on the menu as trained by the department.
    • Consistently follow all massage treatment protocols and be able to modify treatments within our guidelines based on guests’ individual needs.
    • Retain a comprehensive knowledge of all current massage services, product benefits, key ingredients and proper application. Able to speak to and actively suggest other services and/or retail products.
    • Works with safety as a priority, and follows department and company safety standards.
    • Maintains relevant knowledge of industry through continuing education and training.
    • Performs any other job-related duties as assigned.

    Qualifications

    JOB REQUIREMENTS: 

    To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Age, Gaming and Certifications:

    18 years of age or above.

    Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

    Must be able to obtain and maintain any licensing or active work cards required.

    Education and/or Experience: 

    High school or equivalent degree preferred.  

    Minimum of 2 years massage therapy and customer service experience in a demanding high-volume luxury spa or resort environment.

     

    Language Skills:

    Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to effectively present information in one-on-one and group situations.

    Mathematical Skills & Reasoning Ability:

    Ability to compute basic mathematical calculations.

    Physical Demands:

    The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

    Work Environment:

    The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the work environment is typically moderate.  When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
    • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

     

    Additional Information

    Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

    Average salary estimate

    $52500 / YEARLY (est.)
    min
    max
    $45000K
    $60000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    Similar Jobs
    Photo of the Rise User
    Posted 7 days ago

    Be a leader at Wynn Resorts as the Security Special Operations Manager, ensuring exceptional safety and security within a world-class environment.

    Photo of the Rise User
    Posted 5 days ago

    Join Wazuzu at Wynn Resorts as a Chef de Partie, where your culinary expertise and leadership will help maintain high dining standards.

    Photo of the Rise User
    Posted 3 days ago

    Baxter seeks a Clinical Support & Solutions Specialist to enhance patient outcomes through education and support in respiratory health products.

    Photo of the Rise User

    Join Enhabit Home Health & Hospice as a Home Health RN for weekends, making a meaningful impact in patient care.

    Photo of the Rise User
    Posted 9 days ago

    Join State Street Global Services as a Client Service Manager to lead client relationships and deliver exceptional financial service solutions.

    Photo of the Rise User

    Join the team at Allied Universal as a Security Lobby Receptionist, ensuring safety and exceptional service in Newnan, GA.

    Photo of the Rise User
    Posted 8 days ago

    As a Vision Center Manager at Walmart, you will lead operations to enhance customer experience and team development in the eyewear department.

    Sluhn Hybrid Allentown, PA - 1110 American Parkway
    Posted 10 days ago

    Join St. Luke's University Health Network as a Claims and Denial Coding Analyst to ensure exemplary claim submissions and coding accuracy in a dedicated healthcare environment.

    Hy-Vee Hybrid Winona, Service Dr, Winona, MN
    Posted 7 days ago

    Join Hy-Vee as a Meat Clerk, where you'll be part of a team dedicated to providing friendly customer service and quality meat products.

    Photo of the Rise User

    Catbird is in search of a Customer Service Associate to provide exceptional support in their E-commerce team, combining in-person and remote work to create joyful customer experiences.

    What happens in Vegas may also happen in China. Wynn Resorts, the brainchild of gaming mogul and former Mirage Resorts chairman Steve Wynn, operates luxury casino resorts in Las Vegas and Macau, the only place in China where gambling is legal. The...

    127 jobs
    MATCH
    VIEW MATCH
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    INDUSTRY
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, on-site
    DATE POSTED
    April 8, 2025

    Subscribe to Rise newsletter

    Risa star 🔮 Hi, I'm Risa! Your AI
    Career Copilot
    Want to see a list of jobs tailored to
    you, just ask me below!
    LATEST ACTIVITY
    Photo of the Rise User
    12 people applied to Patient Advocate at Cone Health
    S
    Someone from OH, Delaware just viewed Scheduling Coordinator - FT at SeaWorld Entertainment
    K
    Someone from OH, Columbus just viewed Sales Associate-ANN at Knitwell Group
    V
    Someone from OH, Perrysburg just viewed Junior Project Manager * at Virtual Service Operations
    S
    Someone from OH, Cincinnati just viewed STNA 7AM-7PM (Assisted Living) at Senior Lifestyle
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Mail Sorter at Staffmark
    Photo of the Rise User
    Someone from OH, Toledo just viewed Event Assistant at Datadog
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Senior Analyst, Corporate FP&A at Spotify
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Manager, Public Cloud FP&A at Zscaler
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Senior Financial Analyst at American Express
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Senior Financial Analyst, FP&A at StackAdapt
    Photo of the Rise User
    Someone from OH, Cincinnati just viewed Senior Financial Analyst, Acceptance FP&A at Visa