Senior Services Consultant

As a Senior Services Consultant at Xelix, you will lead implementation projects, acting as the key point of contact for our clients and partners. Your role is crucial in managing internal and external stakeholders, ensuring a smooth launch of our software platform, and mitigating risks associated with the implementation process.

To be considered for the Senior Services Consultant role at Xelix, you should have a minimum of 8 years of experience, especially in project management and software implementations for enterprise customers. Additionally, you should be well-versed in IT project delivery, file transfer protocols, and have strong customer relationship management skills.

The key responsibilities of the Senior Services Consultant at Xelix include leading implementation teams on projects, managing client communications, overseeing risk and change management, and ensuring that the client experiences a successful onboarding to the platform.

At Xelix, Senior Services Consultants have a variety of avenues for growth, which may include advancing within Professional Services, transitioning into Pre-Sales, or moving into Customer Success roles. The company promotes a culture of development, providing resources and opportunities for career progression.

Xelix offers a competitive base salary and OTE for Senior Services Consultants, along with perks such as 27 days of annual leave, hybrid working options, private medical and dental cover, enhanced parental leave pay, and a personal budget for learning and development.

When answering this question, highlight specific projects you've managed, discuss the size and scale of the implementations, and emphasize how you ensured client satisfaction and project success. Focus on challenges you faced and your problem-solving methods.

Discuss your approach to communication, ensuring transparency and understanding their concerns. Share specific examples of how you've turned challenging situations into successful outcomes through effective negotiation and relationship-building.

Mention the project management tools and techniques you are familiar with, such as Agile or Waterfall methodologies. Illustrate how these methods have helped you in successfully delivering past projects, using specific examples where appropriate.

Emphasize your organizational skills and how you set clear expectations and deliverables. Provide an example of a time when you successfully brought a project back on track after it fell behind schedule.

Discuss your process for identifying, assessing, and mitigating risks throughout the project lifecycle. Include examples of how you've proactively addressed potential challenges before they escalated.

Share strategies for simplifying technical language and using relatable terms to ensure understanding. Provide an example of a successful communication approach you've employed in past experiences.

Outline your experience in building and maintaining long-term relationships, and share examples of how you addressed client needs and preferences to foster strong partnerships.

Prepare a detailed case study of a client you worked with, the challenges they faced, and how your implementation led to tangible results or improvements for them.

Discuss your methods for continued education and professional development, such as attending workshops, webinars, following industry news, or engaging with professional communities.

Share your passion for problem-solving, helping clients succeed, and the dynamic nature of consulting that keeps you engaged. Include personal anecdotes to illustrate your motivation effectively.