Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Onsite Service Technician - Pentagon, VA image - Rise Careers
Job details

Onsite Service Technician - Pentagon, VA

Onsite Service Technician - Pentagon, VAGeneral InformationPress space or enter keys to toggle section visibilityCityAlexandria, Arlington, Falls Church, Groveton, Springfield, WashingtonState/ProvinceDistrict of Columbia, Virginia, WashingtonCountryUnited StatesDepartmentTECHNICALSERVICEENGINEERINGDateWednesday, November 20, 2024Working timeFull-timeRef#20034497Job LevelIndividual ContributorJob TypeExperiencedJob FieldTECHNICALSERVICEENGINEERINGSeniority LevelAssociateCurrencyUSD - United States - USAnnual Base Salary Minimum38,160Annual Base Salary Maximum76,320The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\US/careers) .Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.Description & RequirementsPress space or enter keys to toggle section visibilityAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.Primary Responsibilities:Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.Use electromechanical skills to repair devices. *?* Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.?Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipmentProvide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.Deliver customer training on assigned products to improve end user knowledge of equipment functionalitySkills and Qualifications:Electromechanical experience? includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.? Valid driver's license, appropriate insurance coverage, and a clean driving history.? A Motor Vehicle Record (MVR) is included in our technician background check.?This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday .? Safety is our top priority, especially around electrical components.Here's what success looks like in the first 60 days:You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:Comprehensive understanding of our company and customer service cultureClear expectations in reference to call load, territory alignment and client satisfactionThorough knowledge base of the equipment and inventory needs to support your territoryAble to actively and correctly complete service calls independently.?Additional Benefits:Substantial growth opportunities for future career development within a supportive and collaborative company cultureFull medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matchingPaid time off, plus holidays and personal days#LI-NT1#LI-ONSITEXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Xerox Glassdoor Company Review
3.3 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Xerox DE&I Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Xerox
Xerox CEO photo
Steve Bandrowczak
Approve of CEO

Average salary estimate

Estimate provided by employer
$28 / HOURLY (est.)
min
max
$20
$35

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Onsite Service Technician - Pentagon, VA, Xerox

If you're ready to take your career to the next level, joining Xerox as an Onsite Service Technician in Pentagon, VA is the opportunity you've been waiting for! At Xerox, we believe in redefining the workplace experience, and our Technical Services division is rapidly expanding. As an Onsite Service Technician, you'll be the front line of customer interaction, managing call resolutions and ensuring we meet our customers' Service Level Agreements (SLAs). Your day-to-day will involve using your electromechanical skills to repair devices and ensure our clients are satisfied. We’ll provide you with top-notch training, and your electrical and mechanical know-how will set you up for success. You'll be responsible for managing equipment maintenance, providing customer training, and ensuring effective communication regarding equipment status—all while keeping reliability and time management at the forefront of your work. Here at Xerox, we foster a supportive and collaborative culture, offering substantial growth opportunities for future career development. Besides a competitive salary, we give our employees a comprehensive benefits package that includes medical, dental, vision coverage, and more! Plus, who doesn’t love paid time off and holidays? So, if you’re a dependable individual who is excited about making every day better for our customers, we want to hear from you!

Frequently Asked Questions (FAQs) for Onsite Service Technician - Pentagon, VA Role at Xerox
What are the primary responsibilities of an Onsite Service Technician at Xerox?

As an Onsite Service Technician at Xerox, your main responsibilities include providing outstanding service to clients, managing call resolutions according to SLAs, and utilizing your electromechanical skills for device repairs. You'll also serve as the primary customer contact, maintain equipment inventories, and deliver training on product functionalities to improve users' knowledge.

Join Rise to see the full answer
What qualifications do I need to apply for the Onsite Service Technician position at Xerox?

To apply for the Onsite Service Technician position at Xerox, you should have electromechanical experience, like using a multi-meter for troubleshooting electrical circuits. A solid understanding of electrical schematics is essential. Previous experience in HVAC, as a Cable Internet technician, Electrician, Automotive Mechanic, or military service is advantageous.

Join Rise to see the full answer
How does Xerox support the growth and development of their Onsite Service Technicians?

Xerox is committed to the career growth of its employees. As an Onsite Service Technician, you will receive comprehensive training during your onboarding and ongoing learning opportunities. The supportive, collaborative culture promotes substantial growth opportunities and the development of your professional skills.

Join Rise to see the full answer
What kind of benefits can I expect as an Onsite Service Technician with Xerox?

Xerox offers a robust benefits package for Onsite Service Technicians, which includes full medical/dental/vision coverage, wellness credits, a company contribution to Health Savings Account, 401k matching, paid time off, and personal days. This comprehensive compensation package helps ensure your well-being.

Join Rise to see the full answer
What makes the Onsite Service Technician role at Xerox different from other similar positions?

The Onsite Service Technician role at Xerox stands out due to its focus on exceptional customer service and a commitment to innovative technology solutions. Xerox also places high importance on reliable employees and supports them with comprehensive training and benefits, creating a unique work environment that values both professional development and employee satisfaction.

Join Rise to see the full answer
Common Interview Questions for Onsite Service Technician - Pentagon, VA
Can you explain your experience with electromechanical systems relevant to the Onsite Service Technician role?

In your response, detail specific examples of how you've successfully repaired electromechanical systems. Highlight any training or certifications you have, explaining your troubleshooting process and how it has led to successful outcomes in previous roles.

Join Rise to see the full answer
How do you ensure customer satisfaction while managing multiple service calls?

Discuss methods you've used to prioritize tasks and maintain communication with clients. Mention techniques like time management skills, keeping detailed notes, and effectively setting expectations with customers to keep them informed throughout the service process.

Join Rise to see the full answer
What safety precautions do you take when working with electrical equipment?

Emphasize your understanding of safety protocols related to handling electrical components. Talk about your attention to personal protective equipment (PPE) and adherence to safety regulations to minimize risks while performing repairs.

Join Rise to see the full answer
Describe a challenging repair scenario you faced and how you handled it.

Choose a specific example that showcases your problem-solving skills. Describe the issue, the steps you took to diagnose it, how you communicated with the customer throughout the process, and the successful resolution you achieved.

Join Rise to see the full answer
What is your approach to customer training on equipment functionality?

Talk about your ability to simplify complex information when training customers. Share specific strategies you utilize to engage users, such as hands-on demonstrations, and ensuring that they understand key functionalities, fostering a positive interaction.

Join Rise to see the full answer
How do you keep up with the latest technologies in the technical services industry?

Mention your commitment to continuous learning by following relevant industry publications, participating in training, or attending workshops. This showcases your dedication to staying updated on emerging technologies and their applications.

Join Rise to see the full answer
Can you describe a time when you had to learn something new on the job quickly?

Share a particular situation where you needed to adapt to new technology or protocols. Highlight how you approached the learning process, the resources you used, and how you successfully integrated this new knowledge into your work routine.

Join Rise to see the full answer
What role does teamwork play in the Onsite Service Technician position?

Discuss the importance of collaboration in resolving complex service issues. Share experiences that demonstrate your ability to work effectively within a team, emphasizing communication and coordination to enhance overall customer satisfaction.

Join Rise to see the full answer
How do you handle difficult customers or service situations?

It’s essential to remain calm and professional. Share techniques like active listening and empathy, which help in de-escalating situations and ensuring the customer feels heard and valued throughout the interaction.

Join Rise to see the full answer
Why do you believe you would be a good fit for the Onsite Service Technician role at Xerox?

Reflect on your specific skills that align with the job requirements and how they make you an ideal candidate. Combine your technical expertise, customer service orientation, and commitment to reliability, linking your background to Xerox's values.

Join Rise to see the full answer
Similar Jobs
Xerox Hybrid Hampton, VA
Posted 10 days ago
Photo of the Rise User
Posted 5 days ago
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
Photo of the Rise User
Posted 5 days ago
Photo of the Rise User
Fluence Hybrid No location specified
Posted 3 days ago
Photo of the Rise User
Posted 3 days ago
X By Xerox

Our mission is to become change agents and innovators - using Xerox Lean Six Sigma to constantly search for a better way to meet our customers' challenges and to create business process outsourcing, IT solutions, new technologies, products and ser...

5 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 9, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!