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CRM Intern (m/f/d)

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is comprised of over 80 brilliant human beings who came from all over the world to write Yepoda’s story actively.

We are currently seeking a motivated individual to join our CRM Team and develop their skills through an exciting internship opportunity.


Your Tasks

  • Assist in developing and executing CRM initiatives to improve customer retention and engagement.

  • Support the creation of our newsletters by writing engaging content and collaborating with the design team to ensure a user-friendly format and appealing visuals.

  • Support the CRM team in analyzing customer data and behaviors to identify trends and opportunities.

  • Help monitor and evaluate the effectiveness of CRM campaigns, providing insights and recommendations for optimization.

  • Collaborate with the team to implement CRM strategies across different communication channels, ensuring alignment with company objectives.

Your Profile

  • Currently enrolled in or recently graduated from a university program in Marketing, Business, Management, or related studies.

  • Interest in CRM, customer engagement, and data-driven strategies.

  • Excellent written and verbal communication skills in English. German, French, Spanish or Italian language is an advantage.

  • Proficiency in Microsoft Office, experience with CRM software is a plus.

  • Strong copywriting skills and a keen eye for design and aesthetics, particularly for creating engaging newsletters.

  • A detail-oriented mindset, with a willingness to learn, and a proactive approach to problem-solving.

  • A team player with strong organisational skills and the ability to manage multiple tasks.

  • At Yepoda, interns are those available to work full-time for at least 6 months. Internships can be mandatory as part of a university program or voluntary, serving as an excellent opportunity for career development after graduation.

What We Offer

  • Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.

  • Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.

  • Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.

  • Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.

  • We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.

  • Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family.

  • Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Would you like to be part of the team? Then we'd love to hear from you! 🫰✨

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.

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What You Should Know About CRM Intern (m/f/d), Yepoda

Are you ready to dive into the world of customer relationship management? As a CRM Intern at Yepoda, located in the vibrant city of Berlin, you’ll gain hands-on experience in a dynamic start-up that specializes in delivering sustainable skincare products from Korea. At Yepoda, we are a passionate team of over 80 individuals who strive to make K-beauty accessible, effective, and fun for everyone. Your role will support the CRM team in creating engaging newsletters, analyzing customer data, and executing exciting initiatives designed to boost customer retention and engagement. Armed with your impeccable writing skills and your flair for design, you'll work closely with our design team to ensure our newsletters not only communicate effectively but also look stunning. You'll also have the chance to roll up your sleeves and delve into customer behavior data, discovering trends that will help shape the future of our CRM strategies. We’re looking for an enthusiastic team player who is eager to learn and ready to take on the responsibilities from day one. If you have a strong organizational instinct and a proactive mindset, you’ll thrive in our inclusive and welcoming environment. Plus, there are awesome perks, such as a dog-friendly office, free snacks, and the flexibility of hybrid working. If you envision your career in marketing with a focus on customer engagement, think about becoming part of our innovative team at Yepoda. We can’t wait to see how you can help us enhance our customer relationships with your unique insights and creativity. Apply now and let’s embark on this journey together!

Frequently Asked Questions (FAQs) for CRM Intern (m/f/d) Role at Yepoda
What are the main responsibilities of a CRM Intern at Yepoda?

As a CRM Intern at Yepoda, your primary responsibilities will include developing and executing CRM initiatives that improve customer retention and engagement, assisting with the creation of engaging newsletters, analyzing customer data to identify trends, and monitoring the effectiveness of CRM campaigns for optimization.

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What qualifications do I need to apply for the CRM Intern position at Yepoda?

To apply for the CRM Intern position at Yepoda, you should be currently enrolled in or recently graduated from a degree program in Marketing, Business, Management, or related fields. Additional skills such as excellent communication abilities in English and a keen interest in CRM and data-driven strategies are beneficial.

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How can I gain hands-on experience as a CRM Intern at Yepoda?

By joining Yepoda as a CRM Intern, you'll gain hands-on experience through active participation in CRM initiatives, working alongside a dedicated team. You'll have the opportunity to work on real campaigns, analyze data trends, and assist in creating engaging communications, all while developing valuable skills in a supportive environment.

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What skills are essential for a successful CRM Intern at Yepoda?

Essential skills for a successful CRM Intern at Yepoda include excellent written and verbal communication, strong copywriting, proficiency in Microsoft Office, a detail-oriented mindset, and the ability to work collaboratively in a team. Familiarity with CRM software and design aesthetics can also give you an edge.

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What opportunities for career growth are offered to CRM Interns at Yepoda?

At Yepoda, CRM Interns are provided opportunities for professional growth from day one, with responsibilities that enable them to contribute meaningfully to the team. Interns can also expect to learn from experienced professionals, setting a strong foundation for future career advancements as the company continues to expand.

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Common Interview Questions for CRM Intern (m/f/d)
Can you describe a previous experience where you handled customer engagement?

In your response, share a specific example that highlights your skills in managing customer relationships or engagement projects. Detail your actions, the challenges you faced, and the positive outcomes you achieved to demonstrate your capability.

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What motivates you to work in CRM?

Articulate your passion for customer relationships and the impact they have on business success. Explain how learning about customer behaviors and implementing strategies to enhance their experience excites you, aligning your response with Yepoda's values.

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How do you prioritize and manage multiple tasks?

Discuss your organizational methods, such as using to-do lists or project management tools, and emphasize your ability to stay focused and prioritize tasks based on urgency and importance, showcasing your detail-oriented mindset.

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What do you think makes an effective CRM campaign?

Share your insights on effective CRM campaigns, emphasizing the importance of audience targeting, personalized messaging, clear objectives, and thorough analysis of results to continuously improve future campaigns.

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How would you approach analyzing customer data for trends?

Explain your analytical process for evaluating customer data, focusing on identifying key metrics that provide insights on customer behaviors, preferences, and engagement levels. Mention any tools you are familiar with that assist in this analysis.

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Can you provide an example of how you have contributed to a team project?

Provide details of a specific team project where you played an integral role, highlighting your contributions, collaborative efforts, and the overall success of the project. Emphasize skills such as communication, teamwork, and problem-solving.

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How do you ensure the content you create is engaging for customers?

Discuss your approach to content creation, including researching target audiences, utilizing clear and compelling messaging, incorporating visuals, and focusing on storytelling to keep customers engaged. Mention your copywriting skills when applicable.

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What CRM tools or software are you familiar with?

Be prepared to discuss any CRM tools or software you have experience with, explaining how you’ve used them in past projects. If unfamiliar, express your eagerness to learn and adapt to the tools used at Yepoda.

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How would you handle a situation where a CRM initiative did not perform as expected?

Share your approach to handling setbacks by discussing the importance of evaluating data, extracting lessons learned, and making necessary adjustments for future initiatives. This shows your analytical thinking and proactive problem-solving skills.

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Why do you want to intern at Yepoda?

Express your enthusiasm for Yepoda’s mission in the beauty industry, particularly the emphasis on sustainable practices and customer relationships. Combine this with your desire to develop professionally in a vibrant start-up environment.

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Internship, hybrid
DATE POSTED
November 30, 2024

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