Operations Supervisor

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

YWCA Passage Point is supportive housing with services designed to assist residents who are transitioning from incarceration or working with child welfare. All residents are committed to working toward housing stability and reunification with their children.

The Operations Supervisor provides operational and administrative support for the Passage Point front desk staff, van drivers, security, and on-call staff. This position has a social justice component that will require critical thinking around how external systems imp work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skill values. As an equal opportunity employer, we highly encourage people of color to apply.

• Responsible for hiring and terminations of front desk staff, van drivers, security staff and on-call staff. This includes following all YWCA hiring and onboarding procedures
• Supervises all front desk staff, van drivers, security staff and on-call staff.
• Annual evaluations of staff; staff sup and/or conflict management; staff scheduling; and working with staff to attend all RSJ and professional development trainings
• Pays Department and Program bills: prepares check requests and keeps financial documentation, all check requests will be approve Program Manager II and/or Program Director
• Maintains Passage Point administrative records for front desk, van drivers, security and on-call staff
• Assists in tracking operational and program expenses and other fiscal records for front desk, van drivers, security and on-call staff.
• Monitors and maintains inventory of office supplies and tracks expenses for front desk, van drivers, security and on-call staff
• Manages office vendor contracts, including copier, phone system and postage machines
• Calls for maintenance and repair or replacement of office equipment in consultation with the Program Manager II.
• Maintains filing systems and performs record-keeping duties for check requests and time sheets for front desk, van drivers, security call staff
• Provides support to the Administrative Analyst in the preparation of quarterly billing reports and invoices required paperwork
• Manages the overall office functionality, flow and organization
• Answers telephone, responds to requests for information and resources, makes referrals to outside resources, provides customer se office guests
• Performs general office duties including filing, faxing, copying and mailings
• Track, schedule, and follow up with intake appointments in conjunction with the Program Manager
• Composes correspondence and other written materials as assigned
• Completes documentation and reporting as required by funding sources
• Assists with special projects
• Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes
• Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
• Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures actively participate in the agency’s Emergency Preparedness program and activities
• This position description generally describes the principal functions of the position, the level of knowledge and skills typically require general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be consider inclusive listing of work requirements.
• Individuals will perform other duties as assigned 

• Bachelors Degree (or equivalent education and experience)
• 3-5 years of supervision experience, supervising a staff of 10 or more people
• Ability to work independently and as part of a team, pitching in as needed to assist others
• Strong computer proficiency, especially with Microsoft Word, Excel and Outlook in networked Windows environment
• Ability to maintain confidentiality
• Ability to work occasional evenings and weekends
• Commitment to addressing racism, sexism, heterosexism, and other discriminatory practices
• Commitment to working with diverse individuals, groups, communities and organizations
• Demonstrated commitment to anti-racist principles
• Experience working with communities of color and people from different cultures than your own
• Demonstrated understanding of the intersection of racism and poverty
• Core competencies expected: communication: oral and written, customer service skills, attention to detail, financial, planning and organizing/time management, fostering diversity and race & social justice advocacy

• Hourly Rate: $28.00
• Hours: 40
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

• Constant use of speech, hearing, and sight abilities in performing job duties
• Constant repetitive use of hands and wrists and frequent fingering, handling, grasping, and reaching in using computers, telephone, machines and other office equipment and supplies
• Constant sitting often for extended periods while performing desktop activities Occasional standing in performing duties
• Frequent lifting and carrying of up to 5 lbs. of paperwork and files
• Frequently bends and stoops while obtaining files in lower drawers

#LI-Onsite

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information

Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.