Senior Project Manager, Operations

Zeno is looking for a Senior Program Manager to support one of our largest global and integrated clients in the tech space.  

 As the team’s program manager, you will be an integral part of the team’s operations and work with senior leadership to manage multiple functions. You willbridge our client teams and finance, working to standardize and track budgets, SOWs, staffing, forecasts, OOPs, and project burn. You will also serve as the team knowledge manager and set up infrastructure for information sharing, connecting dots across global and business unit focused workstreamsto ensure smooth operation of a team of 136 people across 15 offices.    

To succeed in this role, you must be a highly motivated, organized, collaborative individual with strong communication and problem-solving skills, with experience in working with large global and multi-functional teams.  

This person will report to one of the SVPs on the business, and dotted line into our Project Management Department lead.  

• Act as a bridge between client teams and finance, streamlining scopes and budgets across functions and countries. 
• Partner with client and finance teams to manage and communicate project burn, scope creep and participate in the monthly forecasting process. 
• Work with Finance manager to help prepare the monthly Lenovo Forecast email sent by MD. 
• Work with team leads to track OOP spend and invoices, preparing monthly summaries for clients. 
• Partner with client teams on staffing and resourcing, working across the agency to ensure the right team members are found and allocated. 
• Work with account leadership to help manage financial requests from procurement. 
• Create and manage global team infrastructure, coordinating leadership meetings and distilling key next steps. 
• Partner with senior client team to prepare Quarterly Business Review for senior clients. 
• Act as knowledge manager for global work, keeping a pulse on workstreams, capabilities,case studies, and award entries. 
• Maintain global team SharePoint, active client lists, and prepare monthly email that goes to global team. 
• Support team organization on new business efforts (working closely with creative PM). 

• Minimum 6 years agency experience (PR, Advertising, Digital). 
• Demonstrated understanding of how an Agency works and the ability to facilitate alignment within an agency structure. 
• The social skills to work well with others, the patience to collaborate, the positive attitude that developing great work commands. 
• Advanced Excel, Smartsheet, or Google Sheets experience. 
• Exceptional organizational skills; able to juggle multiple projects under tight deadlines and deal with disparate or ambiguous information. 
• The talent to do all of this with a smile and, occasionally, some well-timed sarcasm. 

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.