Platform Specialist

As a Platform Specialist at ZeroFox, your primary responsibilities include analyzing social media networks for risks related to our clients, creating tailored risk notification and alert packages, and providing detailed analyses and reports to customers. You’ll also engage directly with clients via phone, video, and email, ensuring they receive a world-class customer experience with succinct and insightful intelligence on potential cyber threats.

To be considered for the Platform Specialist position at ZeroFox, you should possess excellent written and spoken English proficiency, strong research skills, and an analytical mindset. Familiarity with social media platforms, knowledge of emerging cyber threats, and an awareness of Open Source Intelligence methodologies will significantly improve your candidacy. Experience in cybersecurity and customer operations would also be beneficial.

Successful Platform Specialists at ZeroFox demonstrate strong analytical and contextual awareness skills, attention to detail, and the ability to condense complex ideas into easily understandable insights. Solid interpersonal skills are crucial, as you'll regularly interact with customers. Additionally, knowledge of major social networks and cybersecurity practices, including the ability to analyze data from deep and dark web sources, will set you apart.

ZeroFox fosters a community-driven culture that emphasizes employee engagement and growth. As a Platform Specialist, you will be part of an environment that encourages continuous learning and professional development through employee events, trainings, and collaboration with colleagues. Our competitive benefits and generous time off also ensure that you maintain a healthy work-life balance.

The work environment at ZeroFox is designed to be respectful, nourishing, and inclusive. As a Platform Specialist, you'll enjoy a modern workspace where every opinion is valued and encouraged. We prioritize a sense of community and teamwork, allowing you to thrive not just individually but as part of a dedicated team working towards a meaningful mission.

In responding to this question, highlight specific tools you’ve used for social media analysis, any methodologies you've applied, and the types of risks you've identified in previous roles. Provide examples of how your findings influenced business decisions or customer actions.

Effective candidates should outline their methods for staying informed, which may include subscribing to cybersecurity news platforms, participating in relevant webinars, or following industry thought leaders on social media. Mention any specific resources or networks you rely on to keep your knowledge current.

Here, you should walk through your process from identifying the risk to analyzing its potential impact and packaging the information clearly for the client. Discuss how you would tailor your communication style based on the client's knowledge level while ensuring they understand the risk factors involved.

Share your techniques for breaking down sophisticated content into simpler terms, such as using visual aids, analogies, or summarized bullet points in reports. Highlight the importance of understanding your audience and adapting your communication accordingly.

In your response, detail a specific challenge you faced, how you approached it, and the resolution. Emphasize your problem-solving skills, patience, and commitment to providing a positive customer experience that reflects your capabilities as a Platform Specialist.

This is an opportunity to discuss specific tools for analysis, data visualization, or customer engagement that you have experience with. Mention how you've used these tools to improve workflow and effectiveness in analyzing and conveying information related to cyber risks.

Interviewers are looking for your ability to assess urgency and impact on customer safety. Describe how you consider factors such as severity, potential impact, and customer context to prioritize alerts effectively.

This question assesses your ability to communicate effectively in writing. Highlight any reports or analysis you've authored, the purpose they served, and how they were received by your intended audience. A writing sample can further support your response.

Discuss the importance of active listening and empathy when managing disagreements. Explain how you would present your data supporting your analysis and be open to their concerns, suggesting collaborative ways to address the issue.

When answering this, reflect on your passion for cybersecurity and how ZeroFox’s mission aligns with your career goals and values. Mention any specific aspects of ZeroFox's culture or initiatives that draw you to the company, reinforcing your genuine interest.