Enrollment Services Specialist

About Ziplines

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.

The Role

As an Enrollment Services Specialist, you’ll play a critical role in ensuring the smooth and accurate handling of our enrollment processes, with a focus on resolving non-standard cases such as transfers, extensions, and other unique enrollment requests. Your main objective will be to address and remove any obstacles that may impact the students’ enrollment and onboarding experiences. Reporting to the Director of Admissions, you’ll work cross-functionally with other teams to provide swift, precise support for enrollment processes. The ideal candidate will bring excellent problem-solving skills, attention to detail, and a thorough understanding of our policies and enrollment procedures, all while delivering exceptional service to our students.

Who You Are

You are a detail-oriented, customer-focused problem solver who excels in a fast-paced environment. Known for your critical thinking and creativity, you find solutions, ensuring each student has a seamless start. You are an efficient, collaborative team player who can make informed decisions quickly and communicate empathetically with students and colleagues alike. With a focus on operational efficiency, you work to keep processes streamlined and accurate. 

• You are committed to delivering an exceptional customer experience.

• You have a ferocious curiosity to understand how things work and leverage that insight to solve problems effectively.

• You have strong critical thinking skills to analyze challenges and identify the best path forward.

• You have proven experience in a fast-paced service environment, with the ability to make swift, thoughtful decisions.

• Background in order management or customer service operations and familiarity with CRM systems is a plus.

• You communicate effectively and empathetically, with excellent interpersonal skills.

What you’ll do

Enrollment Operations 

• Manage complex enrollment cases, such as late admissions, technical issues, payment inquiries, and other unique requests, ensuring accuracy and alignment with Ziplines policies.

• Process transfers, withdrawals, refunds, adjustments, and extensions

• Issue enrollment verification letters for reimbursement

• Answer questions about enrollment policies, deadlines, and requirements.

• Deliver excellent service to university partners and corporate clients by efficiently processing bulk enrollments

• Ensure data accuracy and integrity across all systems

Collaboration & Process Improvements

• Work closely with Admissions, Finance, Learner Success, and other teams to resolve inquiries effectively and maintain a cohesive service experience.

• Serve as a liaison between students and internal teams, ensuring accurate and timely communication to provide clear, practical solutions.

• Track trends in enrollment issues, contributing feedback to enhance enrollment workflows and minimize recurring challenges.

• Maintain accurate records of enrollment actions and case resolutions to support process improvements.

Our Core Values

• Focus on outcomes: We prioritize student satisfaction and outcomes above all.

• Be trustworthy: We act with integrity and follow through on our commitments.

• Be humble: We’re in this together, and every team member’s perspective matters.

• Be curious: Continuous learning drives us forward.

• Be you: Diverse thinking is essential for opportunity and innovation.

Perks and benefits at Ziplines Education (full-time employees):

Equity: Each full-time employee has the option to invest in Ziplines Education with stock options vesting over four years.

Time off: We offer flexible paid time off plus 10 paid holidays.

Flexible, remote work environment: As a fully distributed team, we connect weekly as a team and meet in person at least once a year.

Family health and wellness: Choose from a range of medical, dental, and vision plans, with premiums starting at $0/month.

401K: Plan for your future with our company-sponsored 401K.

Salary Range: $55,000 - $70,000 USD annually for candidates located in the San Francisco Bay Area (this is considered the Ziplines Education virtual home base). Individual compensation packages are based on a few different factors unique to each candidate, including their skills, location, experience, qualifications, and other job-related considerations.

Ziplines, Inc. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law.