Solutions Engineer

About the job

What You Can Expect

Solutions Engineers are responsible for maintaining current knowledge of the expansive Zoom product suite, its features, functionality, and limitations. The SE will be the trusted right hand of the aligned Account Executives. They keep up to date on the entire book of business and all new opportunities.

About The Team

The Solutions Engineering team at Zoom is responsible for designing, developing, and delivering technical solutions. We use the breadth of the expansive Zoom platform to solve customer challenges and improve customer workflows. We collaborate closely with our Sales team in working directly with customers during the pre-sales stage. We work closely with our Customer Success and Technical Account Management teams to ensure customer happiness post-sales. Our SEs are trusted technical advisors who can see creative solutions because of their robust knowledge of the platform.

What We’re Looking For

• 5+ years of technical experience in Collaboration technologies
• 5+ years in a customer-facing technical sales role
• Experience with technical discovery
• Experience leveraging discovery to create, test, document, and present solution recommendations
• Experience creating, presenting, and documenting technical solutions
• Experience with voice technology
• Experience with AI technology
• Experience with presentations and public speaking
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Minimum

Salary Range or On Target Earnings:

$128,600.00

Maximum

$257,300.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date

06/07/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.