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Senior Team Lead, Technical Delivery

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At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

The Senior Team Lead, Technical Delivery has management responsibility for Technical Delivery Managers responsible for assisting clients through the implementation and ongoing support of our product suite, with a specific focus on GTM Studio, RingLead, and API. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What you'll do:

Lead a team of high-performing Technical Delivery Managers responsible for providing hands-on guidance and support to clients during the initial implementation and ongoing support of GTM Studio, Ringlead, and API within the client internal systems.
Coordinate the workflows of team members to achieve optimum quality and efficiency while ensuring the expectations of customers are top of mind priority. Achieve operational effectiveness within the Integration Implementation team to achieve company and departmental goals.
Establish protocols, set goals & expectations, and provide guidance to team members. Perform weekly, monthly, and quarterly audits of team performance.
Prepare reports, dashboards, and other key information points on the success rate of Integration implementations and deliver those reports to members of the executive team.
Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.
Engage in clear dialogue with clients to customize the Ringlead Integration implementation ensuring the deployment aligns with client business needs.
Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation.
Serve as a primary liaison to the Product Management and Engineering teams to identify, catalog, and escalate any product defects and or insufficiencies.
Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders.
Serve in the calendar rotation for multiple Integration implementations and assist the team as necessary.
Assist creating technical “how-to” documents when necessary.
Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.
Other related duties as assigned

What you bring:

At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
Bachelor’s Degree preferred
Experience supervising a team in a fast-paced environment is preferred.
Highly familiar with both Salesforce and an ability to quickly and knowledgeably navigate within both environments - Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred.
Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin is a strong plus.
High capacity to learn and understand the technical infrastructure and troubleshooting processes.
Excellent communication skills, including issue tracking, triaging, and crisis management
Proven ability to successfully manage multiple priorities simultaneously
Must have a strong attention to detail and a self-directed problem solver
Ability to adapt and pivot in a fast-paced, ever-changing environment

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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$85,200—$117,150 USD

About us:

ZoomInfo (NASDAQ: ZI) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

Average salary estimate

$101175 / YEARLY (est.)

min

max

$85200K

$117150K

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What You Should Know About Senior Team Lead, Technical Delivery, ZoomInfo Technologies LLC

Are you ready to lead a dynamic team in a fast-paced technical environment? ZoomInfo is looking for a Senior Team Lead, Technical Delivery to join our team in Waltham, Massachusetts. In this role, you'll inspire and manage a group of Technical Delivery Managers who assist clients with the implementation and ongoing support of our cutting-edge product suite, focusing on GTM Studio, RingLead, and API. Your leadership will be crucial as you coordinate workflows and ensure that every client's expectations are not only met but exceeded. You'll conduct regular performance audits, prepare insightful reports for the executive team, and serve as the glue between our clients and the Product Management and Engineering teams. We want someone with a passion for problem-solving and a deep understanding of CRM/MAT environments, especially Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics. You'll engage with clients to customize integrations that align with their business needs and leverage your excellent communication skills to manage any challenges that arise. If you thrive in a collaborative atmosphere and are eager to mentor others while driving operational effectiveness, then this is your chance to shine at ZoomInfo. Join us in our mission to empower businesses with AI-ready insights and help ensure our continued growth and success!

Frequently Asked Questions (FAQs) for Senior Team Lead, Technical Delivery Role at ZoomInfo Technologies LLC

What are the key responsibilities of the Senior Team Lead, Technical Delivery at ZoomInfo?

The Senior Team Lead, Technical Delivery at ZoomInfo is responsible for managing a team of Technical Delivery Managers who guide clients through the implementation and support of our product suite. This includes coordinating workflows, achieving operational efficiency, conducting audits of team performance, and preparing reports for the executive team.