Microsoft Dynamics CRM Technical Solution Architect - job 1 of 2

As a Microsoft Dynamics CRM Technical Solution Architect at HSO, your primary responsibilities include engaging with clients to gather business requirements, demonstrating Dynamics CRM solutions, and conducting thorough business process analyses. You'll design tailored solutions to address specific client needs while advising on complex business cases utilizing Dynamics CRM and other tools. Additionally, you'll support sales teams with proposals and presentations, ensuring successful project deliveries.

To qualify as a Microsoft Dynamics CRM Technical Solution Architect at HSO, you need a Bachelor's degree in Computer Science, Business Administration, or a related field. You should have at least 5 years of solution architect experience with Dynamics CRM online and a proven record in CRM implementations. Strong presales experience, particularly with C-level presentations, and a deep understanding of CRM functionalities are essential to excel in this role.

HSO places a strong emphasis on professional development, especially for Microsoft Dynamics CRM Technical Solution Architects. You will have the opportunity to mentor junior consultants and collaborate with experienced team members. Through engaging in complex projects and the chance to learn new concepts quickly, HSO supports continuous growth and skill development tailored to advance your career in CRM solutions.

In your role as a Microsoft Dynamics CRM Technical Solution Architect at HSO, you will work on multi-phase, global enterprise-wide CRM implementations. This includes troubleshooting complex CRM issues, creating solution designs that meet diverse client needs, and engaging in presales activities. The variety in projects ensures that no two days are the same, keeping your role dynamic and challenging.

The company culture at HSO is collaborative, inclusive, and energetic. Microsoft Dynamics CRM Technical Solution Architects will find a supportive environment that encourages teamwork and innovation. With unlimited paid time off and flexible benefits, HSO prioritizes employee well-being, making it a great place to develop your skills while enjoying a balanced work-life integration.

In your response, detail your experience with various CRM implementations, including specific versions of Dynamics CRM you’ve worked with. Highlight your understanding of the software, its functionalities, and how you approached challenges during deployments.

Share a specific example of a business case, detailing the problem, your approach to understanding client needs, and the solution you provided. This demonstrates your experience with diagnosing issues and applying creative solutions.

Explain your strategies for managing multiple tasks effectively. Discuss any methodologies you use to keep organized, such as prioritizing based on urgency and business impact while maintaining attention to detail.

Highlight your communication skills and the methods you employ to keep stakeholders informed and engaged, such as regular updates, collaborative sessions, and seeking input to ensure all needs are met.

Discuss your approach to conflict resolution, emphasizing your ability to maintain composure and facilitate open communication. Share an example if possible, demonstrating your effective handling of stressful situations.

Identify common challenges, such as user adoption or integration issues, and explain your proactive strategies to address them, showcasing your problem-solving skills and experience.

Talk about your involvement in presales, including preparing proposals and presentations. Emphasize your ability to tailor your message to different audiences, particularly C-Level executives.

Discuss recognized methodologies you employ for delivering CRM projects successfully, highlighting how they ensure timely and efficient implementations while meeting client requirements.

Share your commitment to continuous learning through industry publications, webinars, or relevant certifications. Highlight any recent trends or advancements you’ve integrated into your projects.

Reflect on your enthusiasm for the software and its potential to drive business solutions. Mention specific features or success stories that inspire you to leverage Dynamics CRM effectively.