General Manager - North America

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes with sustainable hardware, software, servicing, and financing solutions. We operate across the USA, UK, Europe, Canada and Australia.

 In the last four years, Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world-class operators and builders; developed and deployed electric bikes and fleet management software for last-mile delivery; and successfully partnered with the world's leading logistics businesses.

Zoomo vehicles are used by major B2B and B2C players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Amazon, Ocado and many more. 

Expect to join a high-performing team where you are trusted and expected to lead impact for our customers, team and global business

The Role

As part of a leadership transition, we’re looking for a NYC-based General Manager for our North American business for an immediate start. Our business in North America currently comprises operations and teams in both NYC and Toronto with total team size of around 20. The role has full P&L ownership for the North American business and reports to the global COO.

NYC/Toronto and the North America market represent huge opportunities for Zoomo to have impact as the transition to sustainable urban delivery gathers pace in the continent’s biggest urban centers. We’re looking for an ambitious and high-energy General Manager to help us capture that opportunity and drive profitable growth for Zoomo in North America. 

This role requires a curious, hungry, versatile, and high-EQ leader. The ideal candidate is comfortable at all altitudes from developing and executing strategy with our global C-Suite, to being an exceptional people manager who loves the responsibility of leading and developing a team, to rolling up sleeves to help frontline teams optimize day-to-day operations. 

If you’re looking for ownership of a dynamic organization and the opportunity to develop an international multi-site team, deliver an impact you’re proud of, accelerate your career, and build meaningful relationships with the executive leadership of a global company, then this role is for you.  You’ll directly impact the trajectory of a dynamic startup operating at the heart of a rapidly changing industry.

In this role, you can expect to -

Own business performance for North America

• Own the overall P&L for North America.
• Drive growth in ridership, retention, and EBIT.
• Build operational and cost efficiencies through a comprehensive improvement approach.

Set business strategy and deliver growth and improvement opportunities for North America

• Own strategy development for North America.
• Develop and pursue new growth opportunities and partnerships.
• Develop and manage strategic improvement and planning initiatives. 

Build and Lead a High-Performing Team

• Lead an org consisting of regional strategy & planning and growth as well as city ops  managers and robust frontline operations.
• Own the hiring, performance management, and development of your team.
• Set expectations, provide constructive feedback, and ensure team accountability.

Experience

• 10+ years of experience in operations/biz ops, strategy or consulting including 4+ years of team leadership experience.
• Startup/scale-up and micromobility experience is a plus.
• Consumer or delivery/logistics business experience is a plus.

Skills

• Team management and development.
• Skilled operator with a strong on-floor presence who gets things done.
• Strategic and analytical thinker (Gsheets / Excel proficiency; SQL is a plus).

Competencies

• Ownership mentality. No job is too big or too small.
• Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results. 
• Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions. Able to bounce across a wide range of disciplines, including both technical and non-technical areas. 
• Comfort at any altitude. Equally comfortable and engaged when working with a team of mechanics or execs.
• Pride in everything you do. Whether sitting on the floor of a workshop to learn how we can change tires faster or delivering a presentation for a global enterprise partner. 
• Opportunity hunter. Always on the lookout for opportunities to connect dots in new ways. Excited to try new strategies, while keeping a laser-sharp focus on achieving results.
• Exceptional communicator with strong interpersonal skills. Able to build and manage strong relationships with their team and cross-functional partners.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• $130-150k base plus bonus scheme
• Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
• Global and country-specific benefits packages
• Flexible working that is focussed on the delivery of OKRs
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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