Senior Operations Analyst

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

This role will lead and implement key areas of Omnidian’s operational analytics strategy, with a focus on driving data-driven decision-making across our service delivery platform. This role reports directly to the COO and offers a unique opportunity to engage with Omnidian's leadership team to provide cross-functional insights and reporting that optimize operational efficiency and performance.

• Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs
• Proactively analyze operational data to identify trends, risks, and opportunities for improved operational efficiency, specifically in contact center operations and back office operational processes
• Translate business needs into clear analytical requirements
• Prioritize projects and initiatives based on potential impact and alignment with strategic goals
• Effectively communicate findings and recommendations to stakeholders at all levels, including executive leadership
• Build strong relationships with stakeholders across the business (including other departments like Product, Marketing, Sales, and Client Success) to foster a data-driven culture

• Support data quality and accuracy through collaboration and partnership with the Data Management team
• Lead the development and implementation of key performance indicators (KPIs) for operational teams
• Own the design, development and maintenance of new and existing reports, dashboards, and visualizations which are focused on driving efficiency within the business via analysis, metrics and reporting dashboards
• Leverage advanced analytical techniques to identify trends, patterns, and insights

• Conduct research and analysis to support strategic planning and decision-making related to operations
• Develop data-driven narratives and presentations to communicate complex information effectively
• Stay informed about industry trends and best practices in operational analytics

• A highly analytical and results-oriented individual with a passion for using data to drive operational improvement
• A strong communicator with the ability to translate complex data into clear and concise insights for various audiences
• A collaborative team player who can build strong relationships with stakeholders across different functions
• A proactive problem-solver who can identify and address operational challenges
• A leader who can inspire and motivate others to embrace data-driven decision-making

• Experience preparing and communicating analytical insights to senior management
• Proven ability to lead and manage analytical projects
• 7+ years experience with Business Intelligence tools
• 5+ years of experience with Customer and Client Facing concepts, e.g., forecasting, planning, Service Level Agreements, and Operations Efficiency metrics such as Time to Resolution, Turn Around Time, First Contact Resolution etc 
• 4+ years experience writing, updating, and optimizing SQL queries
• 3+ years experience with Databricks or similar Data Lake / Warehouse tools (e.g., Snowflake, Bigquery, Redshift)
• Experience with statistical analysis and modeling techniques
• Proficiency in Excel & Google Sheets

• Experience in the energy industry (particularly solar)
• Experience with Sigma

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

#LI-REMOTE

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.