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Staff Technical Product Manager, AI

As Zoox is getting ready for commercial service, we’re building a suite of generative AI-enabled solutions to serve both our external riders and internal operations teams in enhancing the overall customer experience and increasing operational efficiency. We’re seeking a dynamic Technical Product Manager to lead a cross-functional team, including engineers, designers, data scientists, and researchers, in identifying and developing creative ways of leveraging emerging generative AI technologies in our service. As an integral part of this burgeoning space, you will drive discovery into unmet needs, shape the product vision, define priorities to achieve customer and business objectives, establish clear success metrics, and spearhead exploration of technical feasibility. You will work closely with leadership across Product & Experience, Software, and Vehicle Engineering to advance your vision and implement next-generation AI solutions to support our growing external ride-hail service.


In this role, you will...
  • Design dynamic AI-generated capabilities: Leverage creative narrative building elements to enhance the consumer experience across platforms. 
  • Shape Product Vision: Identify major opportunities and craft product vision, strategies, and roadmaps that align with Zoox’s strategic objectives and customer needs.
  • Strategic Insight: Leverage understanding of Zoox’s market position to deliver industry-leading products that align with our mission.
  • Dynamic Efficiency: Thrive in a fast-paced environment where processes are flexible, and innovative solutions are essential.
  • Data Utilization: Utilize data, research, and market insights to guide product strategies and development plans.
  • User-Centric Design: Integrate user research and market analysis into product requirements to enhance usability and productivity.
  • Project Leadership: Oversee the planning, initiation, and management of tools, features, services, and product scalability
  • Team Collaboration: Collaborate with top-tier engineers and designers to drive product development while fostering a positive team environment.
  • Cross-functional coordination: Work closely with various teams to define product requirements, manage resources, and ensure key milestones are met.
  • Ship Product: Spearhead the creation and launch of fully realized, generative AI-enabled products with significant customer impact. 
  • Performance Metrics: Develop and analyze metrics to gauge product success and track performance indicators.


Qualifications
  • 8+ years in product management and delivery, with at least 2+ years focused on AI/ML-enabled or Conversational AI products
  • Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related discipline 
  • Demonstrated success managing the end-to-end product lifecycle, from setting the strategic vision and defining roadmaps to executing product launches and integrating customer feedback
  • Experience leading discussions with both technical and non-technical audiences around technology tradeoffs and associated product strategy
  • Strong understanding of Conversational AI technologies, including voice recognition technology, natural language processing and machine learning
  • Experience leading agile software development and scrum methodology


Bonus Qualifications
  • Experience developing AI voice assistants
  • Experience launching AI products that combine hardware and software elements
  • Understanding of automotive systems integration 
  • Experience with user analytics tools and A/B testing methodologies 


Compensation

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $197,000 to $286,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

 

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

Average salary estimate

$241500 / YEARLY (est.)
min
max
$197000K
$286000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Technical Product Manager, AI, Zoox

As a Staff Technical Product Manager specializing in AI at Zoox, based in the vibrant city of Foster City, CA, you'll embark on an exciting journey of innovation. With the company gearing up for commercial service, you’ll be pivotal in developing generative AI-enabled solutions that enhance the customer experience for both riders and internal teams. This role will have you leading a talented cross-functional team comprising engineers, designers, and data scientists, all aiming to leverage creative AI technologies. You will drive discovery into unmet user needs, shape an inspiring product vision, and define clear priorities to meet user and business objectives. Collaboration is key; you'll work closely with leadership across Product & Experience, Software, and Vehicle Engineering to bring next-gen AI solutions to life. This is an opportunity to design dynamic capabilities, leverage strategic insights, and utilize data to guide product strategies, ensuring each product is user-centric. Your hands-on approach will oversee planning and management, engage with talented team members, and ensure successful product launches that significantly impact customer experience. If you thrive in a fast-paced, flexible environment where innovation is essential, this role is calling your name.

Frequently Asked Questions (FAQs) for Staff Technical Product Manager, AI Role at Zoox
What are the responsibilities of the Staff Technical Product Manager at Zoox?

The Staff Technical Product Manager at Zoox is responsible for leading a cross-functional team to develop AI-enabled solutions that enhance customer experiences. This includes driving product discovery, shaping product vision, managing the lifecycle of product development, and collaborating with multiple teams to meet project milestones. The position entails using data insights to inform strategies and ensuring that product launches have a meaningful impact.

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What qualifications are necessary for the Staff Technical Product Manager position at Zoox?

To qualify for the Staff Technical Product Manager role at Zoox, candidates should have at least 8 years of product management experience, including 2 years focused on AI/ML products. A Bachelor's degree in Computer Science, Engineering, or a related field is required. Candidates should also demonstrate experience managing the product lifecycle and should be comfortable leading discussions about technology with both technical and non-technical audiences.

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How does the Staff Technical Product Manager contribute to Zoox's product vision?

The Staff Technical Product Manager plays a crucial role in shaping Zoox's product vision by identifying major opportunities that align with the company’s strategic goals. They develop and communicate product strategies and roadmaps, ensuring that the team is focused on delivering user-centric solutions that enhance operational efficiency and customer satisfaction.

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What is the expected salary range for the Staff Technical Product Manager at Zoox?

The salary range for the Staff Technical Product Manager at Zoox is between $197,000 and $286,000, depending on various factors such as geographical location, level of experience, and domain knowledge. The compensation package also includes additional components such as Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights.

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What type of work environment can a Staff Technical Product Manager expect at Zoox?

Staff Technical Product Managers at Zoox can expect a fast-paced and dynamic work environment that encourages flexibility and innovation. The role demands collaboration with talented professionals, offering opportunities to influence product direction significantly while fostering a positive team atmosphere.

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Common Interview Questions for Staff Technical Product Manager, AI
How do you prioritize tasks as a Staff Technical Product Manager?

When prioritizing tasks, I focus on aligning them with the overall product vision and customer needs. I assess the impact of each task on business objectives, considering factors like customer feedback, market research, and internal dependencies. This strategic framework allows me to balance short-term deliverables with long-term goals effectively.

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Can you describe your experience with AI/ML products?

In my past roles, I have led AI/ML product initiatives, directing the development of systems that leverage machine learning algorithms for user engagement. I collaborate closely with data scientists to refine our models based on user behavior, ensuring our technology evolves to meet dynamic market demands while enhancing the user experience.

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What is your approach to user research in product management?

My approach to user research combines qualitative and quantitative methods. I prioritize understanding user pain points through interviews and surveys while analyzing usage data to identify trends. This dual approach helps create a comprehensive picture of user needs, which informs our product roadmap and feature development.

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How do you handle conflicts with cross-functional teams?

I approach conflicts with a solutions-oriented mindset, focusing on open communication and collaboration. By facilitating discussions to clarify priorities, I ensure that all perspectives are heard and valued, moving towards a consensus that supports both the product goals and the team dynamics.

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What metrics do you consider essential for measuring product success?

Key performance indicators (KPIs) like user engagement rates, customer satisfaction scores, and adoption metrics are crucial for measuring product success. I also track operational efficiency metrics and feedback loops for continuous improvement, ensuring that each product iteration enhances user experience and meets business targets.

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Describe a challenging product you managed and how you overcame obstacles.

One challenging product involved integrating AI into a legacy system. I overcame obstacles by establishing a cross-functional task force to address technical constraints, conducting regular stakeholder meetings to ensure transparency, and adapting our strategy based on iterative feedback, ultimately leading to a successful launch.

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How do you ensure that your team remains creative and productive?

I foster a culture of creativity by encouraging experimentation and autonomy within the team while providing necessary resources and support. Regular brainstorming sessions and a collaborative workspace help stimulate innovative thinking and promote teamwork, which contributes to overall productivity.

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What tools do you use for product management?

I utilize a mix of tools for product management, including JIRA for project management, Confluence for documentation, and various analytics platforms for performance tracking. These tools help maintain organization and facilitate collaboration among team members.

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How do you handle customer feedback in product development?

I prioritize customer feedback at every stage of product development by incorporating it into our design and testing processes. Conducting beta tests and user interviews helps me gather insights that directly influence our roadmap, refining our product to better meet user expectations.

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What do you think sets Zoox apart from its competitors in the AI space?

Zoox’s commitment to pioneering innovative solutions in the AI space, particularly in enhancing ride-hail services, sets it apart. Our focus on generative AI technologies and creating user-centric experiences places us at the forefront of the industry, allowing us to respond dynamically to market needs and maintain our leadership position.

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Zoox was founded to make personal transportation safer, cleaner, and more enjoyable—for everyone. To achieve that goal, the team created a whole new form of transportation. Zoox will provide mobility-as-a-service in dense urban environments.

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Full-time, on-site
DATE POSTED
December 17, 2024

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