Job details

Designated Support Engineer

Zscaler is a leading security cloud provider looking for a Designated Support Engineer to join their Focal Support team. The candidate should be passionate about solving challenges faced by client-facing teams and ensuring customer satisfaction.

Skills

Support and networking experience
Firewall and packet filtering knowledge
HTTP/HTTPS troubleshooting skills
Understanding of IPv4, IPv6, routing, DNS

Responsibilities

Manage and resolve customer cases promptly
Communicate with assigned customers to keep them updated
Build trust with customers by understanding their requirements
Participate in on-call rotation for weekend issues
Collaborate with team members to ensure case handling
Replicate customer issues and assess workarounds
Open bug reports for code defects

Education

Bachelor of Science in Computer Science/Engineering or equivalent certifications

Benefits

Various health plans
Time off for vacation and sick leave
Parental leave options
Retirement options
Education reimbursement
In-office perks

To read the complete job description, please click on the ‘Apply’ button

By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE