Job details

Senior Manager, Customer Support

Zscaler is looking for an experienced Senior Manager, Customer Support to lead a technical support team of senior engineers and resolve complex technical issues, ensuring customer satisfaction for their extensive client base.

Skills

Technical support experience
Management skills
Excellent leadership and communication skills
Familiarity with networking and cybersecurity concepts

Responsibilities

Lead a technical support team of senior engineers.
Manage and resolve case and account level escalations.
Contribute feedback to support process improvements.

Education

Bachelor's degree in Computer Science, Information Technology or related field

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement

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By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE