Senior Professional Services Consultant- AMS - job 2 of 2

As a Senior Professional Services Consultant at Zscaler, your primary responsibilities include being a go-to resource for customers regarding their Zscaler deployment, delivering best practices and tailored guidance for effective implementation. You will help address customer-specific requirements, provide solutions, and answer queries related to product capabilities and configurations.

To qualify for the Senior Professional Services Consultant role at Zscaler, you should have a minimum of 8 years of experience in related positions, including roles such as a Professional Services Consultant or a Technical Account Manager. Key qualifications involve a strong understanding of network and security solutions, experience with customer-facing roles, and a working knowledge of authentication systems like SAML and LDAP.

Zscaler is committed to maintaining an inclusive workplace that celebrates diversity. We believe it drives innovation and success. We strive to create a representative team where every individual feels valued and can contribute to our mission of making seamless and secure business operations.

Data analysis plays a crucial role for a Senior Professional Services Consultant at Zscaler. You will leverage valuable customer insights and market trends to drive strategic decision-making, helping customers optimize their deployment and improve overall satisfaction with our services.

The work culture at Zscaler is fast-paced, collaborative, and inclusive. As a Senior Professional Services Consultant, you'll thrive in an environment where teamwork, creativity, and innovation are encouraged, fostering growth both for individuals and as a collective unit. Zscaler values diverse perspectives, making it a stimulating place to work.

Discuss any relevant roles where you have implemented, maintained, or troubleshot network and security solutions. Provide specific examples that showcase your technical skills and familiarity with tools and frameworks relevant to the position.

Explain your method for conducting needs assessments, including gathering information through interviews and questionnaires, listening actively to customers, and analyzing their challenges to deliver tailored solutions.

Highlight your approach to sharing knowledge with customers, such as creating documentation, conducting workshops, or providing personalized training sessions that empower users to make the best use of Zscaler solutions.

Mention your methods for staying updated, including participating in webinars, attending industry conferences, reading relevant publications, or following influential thought leaders in cloud security.

Outline your conflict resolution skills, focusing on your ability to stay calm, listen empathetically, and facilitate constructive conversations that lead to positive outcomes while maintaining strong professional relationships.

Define Zero Trust architecture and discuss its significance in modern security frameworks, emphasizing its role in protecting enterprises against sophisticated cyber threats and data breaches.

Share a specific example that highlights your analytical and problem-solving skills. Discuss the problem, the actions you took, and the positive results achieved for the client.

Demonstrate your product knowledge by discussing Zscaler Internet Access and Zscaler Private Access. Explain their functions and benefits in securing network connectivity and improving user experience.

Describe your time management skills and how you prioritize tasks, ensuring high-quality service delivery even under pressure, while maintaining open communication with customers about timelines.

Express your enthusiasm for Zscaler’s mission and innovation in cloud security. Discuss how your background aligns with the role and what you hope to contribute to the team's and the company's success.