Staff Product Support - SSL, Https, Federal
Skills
- Troubleshooting SSL, HTTP and TCP/IP
- Network transformation technologies
- Packet captures reading
- Public cloud experience (AWS/Azure/GCP)
- Web-based security knowledge
Responsibilities
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Partner with Engineering and assist customers with testing or troubleshooting.
- Reproduce customer issues and provide feedback to Engineering and Operations team.
- Develop ongoing training programs for the department.
- Mentor other engineers on troubleshooting and case management skills.
Education
- Bachelor's degree in a relevant field or equivalent experience
Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Average salary estimate
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Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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