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Litigated Claims Specialist, Auto

Zurich North America is currently hiring a Litigation Claims Specialist to join our Auto Bodily Injury team.At Zurich North America Claims, we prioritize work-life balance and flexibility to support your career and personal goals. Our hybrid work model is thoughtfully designed to offer employees flexibility in choosing their preferred work location while fostering meaningful in-person connections and collaborative opportunities. While this model emphasizes autonomy, occasional in-office attendance may be required.The selected candidate should be able to report to one of our major claims hub offices in:• Atlanta, GA• Addison, TX• Parsippany, NJ• Maitland, FL• Omaha, NE• Overland Park, KS• Schaumburg, IL• Gold River, CA• New York, NYJob Responsibilities:Under moderate supervision, the Auto Litigation Claims Specialist II will manage commercial line auto claims of low to moderate complexity and exposure within specific authority limits. This includes auto property damage and injury claims both litigated and non litigated, uninsured and underinsured motorist claims. This role adheres to established claims-handling protocols, delivering efficient, customer-focused service.Basic Qualifications:• Bachelor’s Degree with 3+ years of experience in Claims or Insurance OR• Zurich Certified Insurance Apprentice (including an Associate Degree) with 3+ years of experience in Claims or Insurance OR• Completion of the Zurich Claims Training Program with 3+ years of experience in Claims or Insurance OR• High School Diploma (or equivalent) with 5+ years of experience in Claims or Insurance• Must obtain and maintain required adjuster license(s)• Knowledge of insurance regulations, markets, and products• Proficiency in Microsoft OfficePreferred Qualifications:• 3–5 years’ experience handling commercial auto litigated claims• Experience managing bodily injury and litigated claims• Familiarity with uninsured and underinsured motorist coverage• Strong verbal and written communication skills• Proven analytical, critical thinking, and problem-solving abilities• Effective time management, prioritization, and multi-tasking skills• Experience working collaboratively within a team and building cross-functional relationships• Proficiency in explaining complex financial and/or actuarial concepts• Ability to assess scope and exposure for moderately complex claims• Understanding of the reserving process for indemnity and expense to analyze potential claim exposure• Skill in developing and executing negotiation strategies for claim resolutionCompensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $ 57,500.00 - $94,300.00.As an insurance company, Zurich is subject to 18 U.S. Code• 1033.As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).A future with Zurich. What can go right when you apply at Zurich?Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Location(s): AM - Addison, AM - Atlanta, AM - Maitland, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - San Francisco, AM - SchaumburgRemote Working: HybridSchedule: Full TimeEmployment Sponsorship Offered: NoLinkedin Recruiter Tag:

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What You Should Know About Litigated Claims Specialist, Auto, Zurich North America

Join Zurich North America as a Litigated Claims Specialist on our Auto Bodily Injury team in beautiful San Francisco, CA! We're all about work-life balance and flexibility, so you'll find our hybrid model a perfect fit for your career and personal life. Here, you’ll dive into the management of low to moderate complexity commercial auto claims, both litigated and non-litigated, while fostering customer-focused service. You will have the opportunity to use your expertise in handling uninsured and underinsured motorist claims, all while adhering to our established claims-handling protocols. If you bring a bachelor’s degree and a knack for dealing with insurance, you could be a great fit. We also value those with experience in the field, whether you have completed our Zurich Claims Training Program or have several years under your belt. With a strong foundation in communication and problem-solving, you will play a vital role in our team. Plus, the starting salary range of $57,500.00 to $94,300.00 reflects our commitment to recognizing talent. Ready to make a difference with Zurich? Let’s thrive together in a diverse and inclusive environment where every voice matters!

Frequently Asked Questions (FAQs) for Litigated Claims Specialist, Auto Role at Zurich North America
What are the responsibilities of a Litigated Claims Specialist at Zurich North America?

As a Litigated Claims Specialist at Zurich North America, your primary responsibilities include managing commercial auto claims that involve both property damage and bodily injury. You will handle claims of low to moderate complexity and exposure, including uninsured and underinsured motorist claims. The role emphasizes adherence to established claims-handling protocols, ensuring you provide efficient, customer-focused service while maintaining the necessary licenses and knowledge of insurance regulations.

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What qualifications are required for the Litigated Claims Specialist role at Zurich North America?

For the Litigated Claims Specialist position at Zurich North America, candidates should ideally possess a Bachelor’s Degree along with at least three years of experience in claims or insurance. Alternatively, candidates who have completed the Zurich Certified Insurance Apprentice program or the Zurich Claims Training Program, along with relevant experience, may also qualify. Furthermore, having a High School Diploma with five or more years of claims experience is acceptable. A valid adjuster license and proficiency in Microsoft Office are essential for this role.

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How does the hybrid work model benefit Litigated Claims Specialists at Zurich North America?

Zurich North America's hybrid work model offers significant flexibility, allowing Litigated Claims Specialists to choose their work location while promoting meaningful in-person connections. This model caters to the diverse needs of employees, enabling a balance between autonomy and teamwork. The structure supports ongoing collaboration among team members while also accommodating personal commitments, making it an attractive feature of Zurich’s working environment.

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What skills are preferred for the Litigated Claims Specialist position at Zurich North America?

In addition to the basic qualifications, Zurich North America prefers candidates for the Litigated Claims Specialist role who have 3 to 5 years of experience in handling commercial auto litigated claims, strong analytical skills, and effective time management abilities. Familiarity with uninsured and underinsured motorist coverage is also advantageous, as well as the capability to build relationships across functions and explain complex concepts clearly. These skills are crucial for resolving claims effectively and providing exceptional service.

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What is the salary range for the Litigated Claims Specialist position at Zurich North America?

The starting salary range for the Litigated Claims Specialist position at Zurich North America is between $57,500.00 and $94,300.00. This range is based on various factors such as experience, skill set, and the specific office location. Zurich encourages candidates with salary expectations outside of this range to apply, as they consider qualifications holistically to ensure a fair opportunity for all potential employees.

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Common Interview Questions for Litigated Claims Specialist, Auto
Can you describe your experience with handling litigated auto claims?

When answering this question, emphasize specific examples of cases you've handled, outlining both the challenges you faced and the strategies you employed for successful resolution. Highlight your familiarity with insurance regulations and the litigation process to demonstrate your expertise in this area.

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How do you prioritize your tasks when managing multiple claims?

A great way to answer this question is by discussing your method of prioritization. You might mention using a task management system or maintaining a structured workflow to handle your workload effectively. Sharing specific examples of high-pressure situations where you successfully managed competing claims will illustrate your ability to stay organized and focused.

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What strategies do you use to resolve disputes with claimants?

Think about a recent dispute you've encountered and explain the negotiation techniques you utilized to reach a compromise. Emphasize your communication skills, patience, and understanding of the claim’s details that helped you navigate through difficult conversations effectively.

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What role does collaboration play in managing claims at Zurich North America?

You can respond by highlighting how collaboration with team members, external partners, and legal advisors enhances the claims process. Discuss any past experiences where teamwork was crucial to resolving complex claims and how this contributes to a positive outcome for all parties involved.

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How do you stay updated on changes in insurance regulations?

Mention your commitment to continuous learning, whether it's through professional development courses, subscribing to insurance journals, or attending industry conferences. Sharing specific sources you rely on for staying informed can demonstrate your dedication to maintaining compliance and best practices.

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Describe a time when you had to analyze complex claim data.

Provide a specific example where your analytical skills were put to the test. Outline the type of data you were working with, the analysis you conducted, and how your findings impacted the resolution of a claim. This showcases your attention to detail and problem-solving abilities.

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What do you think are the key elements of providing excellent customer service in claims handling?

Focus on empathy, clear communication, thoroughness, and follow-up. Discuss how understanding a claimant's situation and actively listening to their concerns can lead to a more satisfactory claims process. You may also mention how timely updates and transparency are crucial to building trust with clients.

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How would you handle a claim that has high emotional stakes for the claimant?

Discuss your approach to handling sensitive situations with empathy and professionalism. Explain how you would reassure the claimant, listen attentively to their concerns, and provide them with clear, compassionate communication throughout the process, ensuring they feel supported.

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Can you provide an example of a successful negotiation you conducted in a claims situation?

Share a detailed example where your negotiation skills led to a successful outcome. Discuss the significance of the negotiation, the tactics you employed, and how it benefited both parties. This helps illustrate your ability to navigate complex interactions effectively.

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Why do you want to work for Zurich North America as a Litigated Claims Specialist?

This question gives you the opportunity to express your alignment with Zurich’s values and mission. Share specific reasons such as their commitment to diversity, innovative approach to risk management, and the emphasis on employee development. Make it personal by relating your enthusiasm for contributing to their success.

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For Zurich, our brand is about connecting better with all of our audiences. It's about what we do every day, through the way we communicate with our customers, with each other, and with the wider world. Ultimately, our brand is a reflection of who...

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December 4, 2024

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