Entrepreneurial and globally minded operations director with expertise in scaling businesses in domestic and international marketplaces. Hands on facilitator and builder of premium brands in both start-up and accelerated growth stages.
Pursued professional development in business operations and management.
Career Growth
Experience
W
Whatskin Inc
Remote
·
4 years, 7 months
CEO & Director of U.S. Operations
September 2020 — Current time
About the role
Contracted to lead business growth and operations for an international investment group launching an e-commerce skincare app in the U.S. Operated as an integral member of the 4-person leadership team to develop and nationally market the cutting-edge, first of its kind app.
- Directed establishment of U.S. corporation; wrote and implemented standard operating procedures, company policies, and operating systems.
- Trusted by advisory board to manage financial and legal accounts on behalf of Whatskin.
- Negotiated and secured contracts with more than 55 skincare vendors and distributors to sell their products through the app.
- Improved logistics process by streamlining sales and shipping systems increasing order fulfillment efficiency
by 50%.
- Partnered with marketing team to devise and execute aggressive 3-month PR strategy that increased app
downloads by 355% and in-app purchases by 175%.
- Brand spokesperson in published digital, print, and media opportunities such as Authority Magazine, Girlboss,
Haute Living, and Shark Tank.
- Collaborated with development team to refine brand visuals and content prior to app release.
- Curated diverse focus groups to gain feedback about user experience and present recommendations to the
development team.
- Built and managed a remote sales, support, and development team of 25+ U.S. and International contractors.
O
Open Formula
Chicago, IL
·
2 years, 1 month
Operations Director
August 2018 — September 2020
About the role
Contracted to facilitate start-up operations for an e-commerce skincare product line. Worked directly with owner to develop brand identity and marketing strategies for the membership based online business.
- Directed order fulfillment, inventory, and warehouse operations.
- Created and sent email campaigns that increased monthly website traffic and membership sales by 35%.
- Researched, wrote, and edited content for weekly “Skincare Secrets” podcast that achieved 1,000+ monthly
downloads across 5 international countries.
- Collaborated with creative team on writing, producing, and casting talent for ads and commercials.
- Negotiated contracts and secured over 20 influencers for initial affiliate marketing program.
E
Exhale by Hyatt
Chicago, IL
·
1 year, 5 months
Director of Spa & Wellness
March 2017 — August 2018
About the role
Contracted by CFO to develop shared vision and practical strategies to ensure minimal disruption during business acquisition and integration of Exhale Enterprises into Hyatt Corporation.
- Grew annual membership 65% with hosted events and brand collaborations.
- Increased service revenue 25% by adjusting and increasing staffing levels.
- Saved 40% in overhead by restructuring commission and incentive-based programs.
P
Professional Salon Concepts
Rockdale, IL
·
7 months
Director of Sales
August 2016 — March 2017
About the role
Contracted by owners to build regional sales team and launch new profitable brand partnerships.
- Wrote and implemented Sales Training Guide for existing sales force.
- Exceeded owners’ goals with 2+million dollars in sales and 130 new accounts
SEE ALL EXPERIENCES (4)
Education
I
International Academy of Merchandising & Design
Bachelor of Fine Arts
·
Advertising & Design
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