VIE USA - Customer Support, Performance and project manager (f/h)

As a VIE USA - Customer Support, Performance and Project Manager at Airbus Helicopters, your primary responsibilities will include implementing a logistics performance monitoring system designed to enhance operational efficiency and customer satisfaction. You'll set up reporting dashboards, monitor performance indicators, and collaborate with various teams to identify areas for improvement. This position allows you to utilize your analytical mindset to propose projects that streamline logistics operations.

To be eligible for the VIE USA - Customer Support, Performance and Project Manager role at Airbus Helicopters, candidates should hold a BAC+5 degree or equivalent in logistics or a related field. Additionally, a foundational understanding of logistics principles, international trade, and incoterms is essential. Fluency in both English and French, along with a curious nature and willingness to engage with stakeholders, will position you for success in this role.

Yes, the VIE USA - Customer Support, Performance and Project Manager position at Airbus Helicopters is specifically designed for young professionals from the European Union and eligible countries, providing a unique opportunity to gain international experience while working in the United States. Candidates must meet the eligibility criteria set by Business France to apply.

At Airbus Helicopters, you can anticipate a collaborative and inclusive work environment that encourages innovation and professional development. The VIE USA - Customer Support, Performance and Project Manager role places you in a dynamic setting where your contributions can directly impact logistics performance. You'll interact with various departments within the company, especially in the Support & Services team, ensuring an engaging work experience.

The VIE USA - Customer Support, Performance and Project Manager position at Airbus Helicopters is scheduled to last for 18 months, starting in July 2025. This timeframe offers ample opportunity for you to immerse yourself in the role, implement significant changes, and gain invaluable experience in the logistics field.

When answering this question, it's essential to highlight specific logistics performance indicators such as OTR (On-Time-Delivery Rate), TAT (Turnaround Time), and WIP (Work in Progress). Discuss how these indicators can be used to measure efficiency and identify areas of improvement. Mention any experience you have with these metrics in past projects.

Explain your thought process for establishing a logistics performance monitoring system, starting with identifying key performance indicators that align with corporate goals. Talk about the importance of collaboration with team members to gather data requirements and how you'll ensure accurate reporting for decision-makers.

Discuss various strategies like conducting regular audits of logistics operations, benchmarking against industry standards, and utilizing data analytics to identify performance gaps. Emphasize your curiosity and problem-solving skills as key traits that would guide your approach.

Share your methods for prioritizing tasks, such as using a matrix to assess urgency and importance. Talk about how balancing workload and deadlines ensures project success while maintaining high-quality standards. Illustrate your answer with specific examples if possible.

Prepare to narrate a specific instance where you successfully analyzed complex logistics data, synthesized key insights, and presented findings to stakeholders. Focus on your communication skills and the tools you used (like visualizations) to clarify your presentations.

Highlight the critical role of teamwork in logistics management. Discuss how collaboration with various roles enhances problem-solving, creates efficiencies, and improves overall logistics performance. Provide examples of successful teamwork experiences in academic or interpersonal projects.

Emphasize that data accuracy is vital in logistics, as it directly influences decision-making and operational efficiency. Discuss your methodologies for ensuring data quality, such as regular checks or software tools that mitigate errors.

Express your familiarity with reporting and data analysis tools like Excel, Power BI, or Tableau. Touch on your abilities to analyze data trends, create visual dashboards, and derive actionable insights that can be shared with teams and stakeholders.

Share your genuine interest in logistics, citing aspects like the fast-paced environment, the challenges it poses, and the opportunity to make a meaningful impact on operations. Relate any specific experiences that ignited your passion for the field.

Tailor your response to reflect your enthusiasm for the role at Airbus Helicopters. Discuss admiration for the company culture, its dedication to innovation in aviation, and how this position aligns with your career goals and values in logistics.