Especialista de Suporte Técnico - Espectroscopia Atômica e/ou Molecular (Goiás, Brasília)

As an Especialista de Suporte Técnico at Agilent Technologies, your responsibilities encompass a wide range of support activities including installations, maintenance, and repairs of both Agilent and multi-vendor systems. You'll be actively involved in diagnosing product performance issues and ensuring customer satisfaction, along with delivering integrated solutions that may include peripherals and operating systems. Your role will also require you to be a resource for the technical team, managing escalations effectively.

Candidates for the Especialista de Suporte Técnico position at Agilent should possess a Technical high school diploma in Chemistry, Electronics, or Environmental Sciences. Although not mandatory, a post-graduate degree, certification, or license is highly desirable. Additionally, at least 2 years of relevant experience in atomic and/or molecular spectroscopy is required, along with advanced proficiency in English and a valid driver's license.

This role requires a considerable amount of travel, specifically up to 75% of the time. As an Especialista de Suporte Técnico, you will be traveling to various customer sites to perform installations and maintenance. Agilent provides flexibility by allowing you to work remotely when you’re not on-site, thus providing a balanced work experience.

At Agilent Technologies, training for the Especialista de Suporte Técnico position can include hands-on technical training, workshops, and ongoing educational opportunities. You may also have the chance to deliver internal training sessions to other field engineers or customers, enhancing both your own and others' technical expertise.

The work environment for an Especialista de Suporte Técnico at Agilent is dynamic and collaborative. You'll often be on the move, visiting different customer locations, which allows for varied experiences. When not traveling, you can enjoy the flexibility of remote work, contributing to a healthy work-life balance while being part of a supportive team at Agilent.

In preparing to answer this question, highlight specific projects or tasks you've tackled in atomic and molecular spectroscopy, demonstrating both your technical competence and problem-solving abilities. Discuss hands-on experiences along with any relevant certifications or coursework.

For this question, showcase your systematic approach to troubleshooting. Describe a scenario where you successfully diagnosed an issue by gathering data, analyzing possible causes, and implementing solutions, emphasizing your critical thinking skills and persistence.

When answering this, emphasize the importance of listening to the customer, understanding their needs, and providing timely, effective solutions. Mention how proactive communication and follow-up contribute to customer satisfaction.

In your response, illustrate your ability to work in a team by detailing a specific situation where you collaborated with colleagues to achieve a goal. Focus on how teamwork leveraged different skill sets to reach a resolution.

Here, specify any software or tools you are familiar with that assist in technical support, such as diagnostic tools, ticketing systems, or customer relationship management platforms. Discuss how these tools enhance your efficiency and effectiveness.

Express your commitment to continuous learning by mentioning professional development courses, industry publications, or participation in relevant forums. Highlight the importance of adapting to new technologies in your role.

Share a relevant story where you went above and beyond for a customer, such as providing additional support or resources. Highlight how this positively impacted the customer’s experience and built stronger relationships.

If applicable, discuss your experiences in training staff or customers. Emphasize your ability to convey complex technical concepts in understandable terms, fostering an environment of learning and growth.

In your response, focus on Agilent’s reputation, the values they uphold, or their commitment to innovation. Share your alignment with their mission and how you see yourself contributing to the company's success.

Emphasize your resilience and resourcefulness in high-pressure situations. Provide an example of how you remained calm and effective under pressure, showcasing your ability to prioritize tasks and focus on solutions.