Customer Service Rep(09167) - 207 West Winters St - job 1 of 3

As a Customer Service Representative at Domino's Pizza, your key responsibilities will include taking phone calls, taking orders, making pizzas, processing cash transactions, and ensuring that customers have an outstanding service experience. Additionally, you'll be involved in cleaning the workspace and lifting items up to 25 lbs to maintain a tidy and efficient working environment.

To qualify for the Customer Service Representative position at Domino's Pizza, you should have the ability to follow directions, maintain flexibility in your schedule, and be available to work on weekends and holidays. A great attitude and a friendly smile are essential to ensure high customer satisfaction as part of your role.

The starting salary for a Customer Service Representative at Domino's Pizza in Scott AFB, Illinois, is $15.00 an hour. This competitive rate reflects the importance of customer service and teamwork in delivering an excellent experience to our patrons.

Yes, candidates for the Customer Service Representative role at Domino's are required to pass a pre-employment drug test and a criminal background check. These steps are important to ensure a safe and trustworthy working environment for both staff and customers.

MBR Management Corporation is committed to being an equal opportunity employer. We strive to create an inclusive and supportive work environment for all our employees, ensuring that everyone can thrive and contribute. We believe that a great attitude and a sense of teamwork foster a productive workplace.

When asked about your customer service experience, focus on specific roles where you interacted with customers. Highlight your communication skills, how you resolved issues, and any feedback you received from customers that demonstrates your ability to provide top-notch service.

For this question, share a structured approach such as listening actively to the customer, empathizing with their concern, and working towards a solution that satisfies them. Highlight your patience and ability to maintain a positive demeanor even in challenging situations.

Discuss the importance of attentiveness to customers' needs, being knowledgeable about the menu, and maintaining a friendly attitude. Emphasize that for you, every interaction is an opportunity to make the customer's day better.

In your answer, convey your passion for pizza and people. Mention the positive reputation Domino's has for both quality and service, and express your excitement to be part of a team that prioritizes customer satisfaction.

Share your strategies for managing high-stress situations, such as prioritizing tasks, staying organized, and keeping a calm demeanor. Illustrate with an example when you successfully handled a fast-paced environment.

Be honest about your availability. If you are flexible and willing to work when needed, emphasize that. You may also want to specify any limitations you might have.

Discuss your experiences working in a team, highlighting your collaborative spirit. Mention how you communicate effectively with colleagues and your ability to support one another in achieving common goals.

Acknowledge the importance of quickly correcting mistakes in customer service. Explain that you would sincerely apologize to the customer, fix the error promptly, and ensure they leave satisfied, thus turning a potential negative experience into a positive one.

Share your strategies for maintaining cleanliness, like regularly checking and tidying up the workspace. Explain how this doesn’t just meet health standards, but also improves workflow efficiency and enhances the customer experience.

Highlight qualities such as empathy, strong communication skills, and the ability to stay calm under pressure. Use examples to show how these qualities have helped you succeed in past roles and how they will enable you to thrive at Domino's Pizza.