Strategic Partner Account Manager, German market - Munich

As a Strategic Partner Account Manager at Aircall, your key responsibilities will include managing and developing relationships with strategic partners, particularly in the DACH regions. You'll identify new partnership opportunities, support our business development efforts, and work closely with Sales, Marketing, and Product Development teams to ensure successful partnership outcomes. Additionally, tracking partnership performance against KPIs and participating in industry events will be essential parts of your role.

To be considered for the Strategic Partner Account Manager position at Aircall, candidates should possess a Master’s degree and have strong language skills, including native German and fluent English. A previous experience in the HubSpot, Salesforce, or Zendesk ecosystem will be a plus. Ideal candidates will also demonstrate a strong entrepreneurial mindset, curiosity about new markets, and a passion for learning and growing within the technology landscape.

Aircall places a high value on the well-being of its employees, including those in the Strategic Partner Account Manager role. The company promotes a healthy work-life balance and offers flexibility to ensure that team members can thrive both professionally and personally. Aircall's culture encourages communication and support, creating an environment where employees feel valued and respected.

As a Strategic Partner Account Manager at Aircall, you will be part of a rapidly growing company that emphasizes personal and professional development. With Aircall's ambitious growth strategy and emphasis on cross-functional collaboration, there are ample opportunities for career advancement and skill enhancement in the dynamic field of partnership management and business development.

Aircall fosters a vibrant and inclusive company culture where every voice is valued. The environment is characterized by a strong team spirit, energetic collaboration, and a commitment to diversity and inclusion. Strategic Partner Account Managers are encouraged to bring their unique perspectives to enrich the team's collective success, and there’s a strong emphasis on mutual respect, support, and shared learning.

In the role of a Strategic Partner Account Manager at Aircall, it's crucial to focus on relationship-building strategies. I would first identify the strengths of our potential and existing partners and align them with Aircall's offerings. Regular communication and feedback loops are essential. Additionally, collaborating with cross-functional teams to provide value-added services that benefit both Aircall and our partners would enhance our strategic alignment.

In my previous role, I encountered a challenging partnership due to misaligned goals. I initiated open, honest communication to understand their concerns and expectations. By facilitating regular check-ins and fostering collaborative discussions, we were able to realign our strategies, ultimately leading to improved results and a stronger partnership.

Staying updated on industry trends is key for a Strategic Partner Account Manager. I regularly read industry publications, attend webinars, and follow thought leaders on social media platforms. Engaging in networking events and discussions with other professionals also helps me glean insights and adapt to current market dynamics.

Important metrics for assessing partnership performance include revenue generated from the partnership, customer acquisition rates attributed to the partnership, satisfaction levels from both parties, and the efficiency of joint initiatives. Analyzing these metrics regularly helps refine partnership strategies and drive mutual success.

Entering a new market requires a thorough understanding of the local landscape. I would conduct market research to identify key players, customer behaviors, and potential barriers. Then, I would develop a tailored partnership strategy that considers local needs, leveraging existing successful partnerships as a foundation for building new connections.

Strong partner relationships hinge on trust, mutual benefits, and consistent communication. Regularly engaging with partners to understand their needs and challenges, while demonstrating a commitment to mutual success, fosters a sense of collaboration. Addressing any conflicts or misunderstandings promptly is also vital.

Using consultative selling techniques means engaging with partners to understand their unique needs and challenges before presenting Aircall's solutions. I would actively listen, ask insightful questions, and tailor our offerings based on their feedback, ensuring we meet not just their immediate but also their long-term goals.

In my previous roles, I successfully managed partnerships across various regions by adapting my approach to local cultures and practices. This involved customizing communication styles and understanding regional market demands, which enhanced partnership effectiveness and drove results across different geographies.

Facing rejection is part of the game in partnership management. I view it as an opportunity to learn and improve. After a setback, I reflect on feedback and analyze what went wrong. This constructive approach allows me to refine my strategies and approach potential partners with renewed insights.

I’m motivated by the chance to make a tangible impact through building meaningful partnerships. Aircall's commitment to innovation and collaboration resonates with my values. Being part of a dynamic team that values diverse voices excites me, and I see this position as an opportunity to contribute to Aircall's growth and success in the market.