Associate - Digital Product Management, US Commercial Application Experiences - job 2 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are Commercial application and onboarding experiences that enable prospects and customers to apply for our commercial products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired, billed business acquired, and accounts receivable by increasing application completion, conversion optimization, and flawlessly onboarding our approved customers.

We are looking for a passionate, talented, and adaptable associate product manager to drive digital optimization for American Express Card application experiences. In this role, you will work alongside an tenured product manager to set the strategy and goals and deliver the roadmap for application experiences for our small business cobrand partners. You will partner with Technology, UX Design & Research, Servicing, Marketing, and Analytics teams to enable this vision to directly contribute to our bottom line.

Key Responsibilities:

• Act as an initiative owner to drive the end-to-end product lifecycle of key initiatives, from product discovery to development and testing, through to release and go-to-market

• Craft verbose user stories and features with elaborate acceptance criteria for scrum team(s)

• Collaborate with engineering to break down and refine initiatives in preparation for development

• Serve as an advocate for prospects and customers applying for small business credit Cards

• Develop a strong understanding of the day-to-day experiences of internal servicing teams (known as Customer Care Professionals)

• Maintain strong relationships with stakeholder teams (Product, Engineering, Design, Marketing, Credit & Fraud Risk, Analytics, among others) to maintain up-to-date product roadmaps

• Drive delivery of critical projects and enhancements impacting the Card application experience

• Draft product requirements documentation (PRDs) for initiatives owned

• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas

We are looking for:

• Prior experience in a software engineering, marketing, UX design, analytics, or operations

• At least 1-2 years of product management experience preferred

• Familiarity with Agile principles and working directly with scrum teams

• Insatiable curiosity about the experience of users and customers

• Ability to drive clarity and outcomes in a highly matrixed organization with sometimes unclear roles and responsibilities

• Exceptional time management skills and work ethic

• Excellent communication and collaboration skills.

• Ability to navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives

• A good balance of technical knowledge and business acumen

• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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