Manager - Global Benefits & Recruitment Marketing Communications - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are seeking a strategic Global Benefits & Recruitment Marketing Communications Manager with a strong background in writing, graphic design and brand marketing to join our award-winning communications team. This team is responsible for: developing compelling communications campaigns that engage and motivate colleagues to be and deliver their best; driving awareness and usage of American Express’ broad range of colleague benefits, programs, and initiatives globally (70k+ colleagues); and promoting and protecting the brand externally via proactive PR and social media strategies. This role will specifically oversee colleague benefits communications relating to physical, financial and mental health, as well as recruitment marketing, playing a pivotal role in strengthening our position as a top company to work for.

Our ideal candidate

• Communications triple-threat with expertise in writing, graphic design and brand strategy

• Agile leader with demonstrated ability to oversee and manage multiple projects with various stakeholders simultaneously, deliver under tight deadlines, and pivot in a fast-paced environment where priorities can shift quickly

• Team player that thrives on collaborating with a cross-functional team

• Motivated self-starter that can influence key stakeholders and has confidence to challenge the status-quo

• Lifestyle/culture connoisseur who is passionate about social media, generational trends and brand identities

• Strategic thinker who can zoom in on a challenge while simultaneously maintaining perspective on the big picture/goals

• Creative and impactful writer with the ability to craft a story/narrative/campaign with little direction

How will you make an impact in this role?

• Create innovative branded communications campaigns that promote best-in-class colleague health and well-being benefits globally, as well as recruitment marketing initiatives across multiple channels—from initial strategy to execution (including writing, design and editing for digital signage, emails, intranet, social media, videos, toolkits, etc.)

• Act as a go-to communications and brand expert with deep understanding of the Amex brand identity and voice (ie: develop/update brand assets, review global internal and external communications to manage risks as needed)

• Simultaneously manage key stakeholders and multiple projects with competing timelines

• Lead end-to-end process for colleague emails, including drafting content, designing Outlook templates, managing key stakeholder reviews, and distribution) Create and manage a social media content calendar for an always-on approach that promotes American Express as a great place to work.

• Build large-scale colleague events from ideation to execution (ie: event planning, key messaging/strategy, timeline management, script writing, promotions, social media recaps) 

• Build and manage web pages within our company intranet

Minimum Qualifications

• 5+ years of experience in corporate communications, marketing, or brand management

• Expertise in graphic design with ability to create and edit videos, GIFs, kinetic text, modern marketing campaigns and cutting-edge presentations within the framework of established brand guidelines

• Expertise in Adobe Creative Suite (InDesign, Illustrator and Photoshop)

• Expertise in Microsoft Office (Outlook, PowerPoint and Word)

• Excellent attention to detail with outstanding organizational and project management skills

• Excellent written and verbal communications skills (editing, brand voice, brand identity)

• Ability to work in a fast-paced environment and manage multiple projects simultaneously

• Ability to lead, influence and manage multiple stakeholders

• Experience with data-driven decision-making and using analytics to inform strategies

Preferred Qualifications

• Experience working in highly matrixed global organizations

• Background in communications for well-known brand – communications or agency experience

• Experience writing and designing for social media (LinkedIn, Instagram, TikTok)

• Knowledge and experience with video production (concepts, storyboarding, editing)

• Experience planning events (strategy, messaging, keynote talking points, promotions)

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.