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Business Operations Coordinator II

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:


Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Perform transactional activities such as budget monitoring, handling daily finance transactions, managing local vendor relationships, facilities management, fleet management, Human Resources, Information Technology, and running records/reports to support the finance, operational and administrative functions. Lead system user/trainer for software business applications and provide operations backup support. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): 

  • Provide administrative budget support such as: expense coding, financial report dissemination, analyzing monthly forecasting of expenses, initiation, monitoring, and approval of regional procurement transactions, establishing location processes for cash and card transactions, and ensuring that programs are executed within budget in collaboration with department leaders. May coordinate and train volunteers to assist with less complex daily transactional work.
  • Lead system user/training for Business Applications and IT Services using the appropriate system to troubleshoot phone and computer issues for Region and assist with tech services requests.
  • Support facilities/asset management by ensuring repairs are completed within budget and managing vendor-related activities such as ensuring the appropriate system is used to pay vendors, maintaining relationships with vendors at each physical location, obtaining proposals for new vendors, providing business plan information for real estate transactions, and updating risk management system with current values/status.
  • Maintain fleet inventory records, file, and maintain insurance claims and follow up with estimates/repairs.
  • Maintain insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol to support meeting planning.
  • Provide guidance and data for grant reports and respond to internal/external requests for information and/or documentation.
  • Develop, maintain, and distribute a regional Standard Operating Procedures Manual to ensure consistent processes/procedures related to operations functions throughout the Region.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Education: High School or equivalent required. Associate’s degree in Accounting, Business or Public Administration preferred.
  • Experience: Minimum 3 years of financial or facilities administrative support experience in community organizations, government agencies, non-profit organizations, business or equivalent combination of education and related experience required.
  • Management Experience: NA
  • Skills & Abilities: Ability to work on a team. Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and ability to work with attention to detail.  Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders. Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. 
  • Travel: Travel is required throughout the Region with some travel outside of Region. A valid driver’s license is required.
  • *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
  • Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

· Medical, Dental Vision plans

· Health Spending Accounts & Flexible Spending Accounts

· PTO: Starting at 15 days a year; based on type of job and tenure

· Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

· 401K with up to 6% match

· Paid Family Leave

· Employee Assistance

· Disability and Insurance: Short + Long Term

· Service Awards and recognition

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

 

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights

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CEO of American Red Cross
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Business Operations Coordinator II, American Red Cross

The American Red Cross is seeking a Business Operations Coordinator II to join our dynamic team in Fairfield, New Jersey! As a vital player within the world’s largest humanitarian network, you will engage in meaningful work that impacts countless lives. This role celebrates your organizational skills and collaborative spirit as you handle budget monitoring, manage vendor relationships, and support various administrative functions. You’re not just crunching numbers or filing reports; you are directly enabling programs that help communities thrive. Your day-to-day will include training volunteers, troubleshooting IT issues, and ensuring facilities run smoothly, all while adhering to our standard operating procedures. With every task you complete—from processing financial transactions to leading system trainings—you’re becoming part of a greater mission focused on humanity and compassion. This is your chance to make a real difference while growing professionally within a nurturing environment that values individual contributions and teamwork. If you're someone who is not only committed to operational excellence but also shares our passion for positive change, this is the perfect opportunity for you. Join us, and let’s work together to create a world where everyone is empowered to make their lives and communities better. Embrace a career that is truly a force for good!

Frequently Asked Questions (FAQs) for Business Operations Coordinator II Role at American Red Cross
What are the key responsibilities of a Business Operations Coordinator II at the American Red Cross?

A Business Operations Coordinator II at the American Red Cross plays a crucial role in ensuring smooth operations by managing budget support, vendor relationships, and facilities management. Responsibilities include providing administrative budget support, troubleshooting IT issues, maintaining fleet records, and ensuring compliance with operational procedures. This position also involves training volunteers and running reports, making it essential for someone who is organized and detail-oriented.

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What qualifications do you need to apply for the Business Operations Coordinator II position at the American Red Cross?

To be a successful candidate for the Business Operations Coordinator II position at the American Red Cross, you should have a high school diploma, with an Associate’s degree in Accounting, Business, or Public Administration preferred. A minimum of three years' experience in financial or facilities administrative support in organizations like non-profits or community agencies is required. Strong organizational skills and proficiency in MS Office software are crucial for effectively managing the responsibilities of this role.

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What kind of work environment can a Business Operations Coordinator II expect at the American Red Cross?

The work environment for a Business Operations Coordinator II at the American Red Cross is dynamic and collaborative. You will work in an office setting with moderate noise levels, surrounded by passionate individuals dedicated to making a difference. The role requires sitting at a desk and computer for extended periods but also engages you in diverse activities including vendor management and training volunteers, fostering a rich and supportive atmosphere.

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Is travel required for the Business Operations Coordinator II role at the American Red Cross?

Yes, travel is required for the Business Operations Coordinator II position at the American Red Cross. You will travel throughout the region, and occasionally outside the region, to support operational functions and manage vendor relationships, making a valid driver’s license a necessity for this role. This aspect of the job allows for a broader connection with various communities and enhances the coordination efforts of our humanitarian mission.

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What benefits does the American Red Cross offer to Business Operations Coordinator II positions?

The American Red Cross offers a comprehensive benefits package for the Business Operations Coordinator II role that includes medical, dental, and vision plans, as well as flexible spending accounts. You will enjoy generous paid time off starting at 15 days a year, 11 paid holidays, a 401K plan with matching contributions, and support for family leave and disability insurance. These benefits reflect our commitment to supporting our staff as they work toward our humanitarian mission.

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Common Interview Questions for Business Operations Coordinator II
How do you prioritize tasks as a Business Operations Coordinator II?

To prioritize tasks effectively as a Business Operations Coordinator II, I assess the urgency and importance of each task. I create a structured to-do list, categorize tasks based on deadlines, and stay flexible to accommodate unexpected challenges. Collaboration with team members is also vital; regular check-ins can highlight which areas require immediate attention to ensure that operational objectives are met.

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Can you describe your experience with budget management?

In my previous role, I was responsible for budget monitoring, including expense coding and financial forecasting. I routinely analyzed spending trends, coordinated with department leaders, and ensured all expenditures aligned with our budgetary goals. My approach involves maintaining meticulous records and using financial software to track and report on fiscal health, which is critical in my role as a Business Operations Coordinator II.

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What strategies do you employ for effective vendor management?

For effective vendor management, I establish clear communication channels and set expectations upfront. I regularly schedule check-ins to review performance and address any issues proactively. I also aim to create strategic partnerships with vendors based on trust and mutual understanding, ensuring that vendors meet expectations while supporting the mission of the American Red Cross.

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How do you handle conflicts within a team?

Handling conflicts within a team requires active listening and empathy. I approach the situation by first understanding each person's perspective and then facilitating a constructive dialogue to explore potential solutions. I encourage an open environment where team members feel safe voicing their concerns. By focusing on shared goals, we can find common ground and resolve conflicts amicably.

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What experience do you have with tech support in an office setting?

I have significant experience providing tech support, particularly in troubleshooting software and hardware issues for team members. I'm comfortable conducting training sessions for staff on how to use business applications and addressing any queries they may have. I believe that a solid understanding of IT is essential for a Business Operations Coordinator II, facilitating smoother operations and reducing downtime.

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How do you ensure compliance with regulations in your administrative tasks?

Ensuring compliance with regulations in administrative tasks involves staying informed about relevant Federal, State, and local regulations. I regularly review our standard operating procedures and collaborate closely with compliance officers when necessary. Implementing robust documentation practices is key to demonstrating adherence and ensuring that team members are trained on compliance issues.

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Describe your approach to training volunteers.

My approach to training volunteers emphasizes hands-on learning and mentorship. I start by assessing their individual strengths and gaps in knowledge, tailoring training modules to meet their needs. I believe in fostering a supportive atmosphere where volunteers feel comfortable asking questions and learning at their own pace, thereby enhancing their effectiveness while contributing to the American Red Cross mission.

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What role does communication play in your daily tasks as a Business Operations Coordinator II?

Communication is vital in my role as a Business Operations Coordinator II. I facilitate regular updates with my team, liaise with other departments, and maintain clear lines of communication with external stakeholders. Whether I'm coordinating with vendors or providing guidance to volunteers, effective communication helps in streamlining operations and building strong collaborative relationships that are crucial for achieving our goals.

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How do you maintain high levels of organization in your work?

To maintain high levels of organization, I employ various tools such as digital project management software and shared calendars to keep track of deadlines and tasks. I also use color-coded systems for prioritizing emails and documents, ensuring that I can quickly locate critical information when needed. Daily reviews of my tasks help me to assess progress and adjust priorities as necessary.

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Why do you want to work as a Business Operations Coordinator II at the American Red Cross?

I am drawn to the role of Business Operations Coordinator II at the American Red Cross because it aligns perfectly with my values of service and community support. I am passionate about contributing to a mission that aids individuals in need, and I believe my background in operations and financial management will enable me to make a meaningful impact. Working in a collaborative environment that values both professional growth and humanitarian efforts excites me deeply.

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The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors

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Full-time, on-site
DATE POSTED
April 2, 2025

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