Leasing Agent - (Hybrid)

A Leasing Agent at AMH is primarily responsible for engaging with potential tenants and providing them with insights about our housing options. They negotiate lease terms, explain related documents, and perform leasing activities in compliance with applicable laws. The Leasing Agent collaborates with other teams to ensure a seamless leasing journey for applicants.

To become a Leasing Agent at AMH, candidates need to have at least a High School Diploma or GED, a minimum of three years of related experience, and a valid State Real Estate License. Strong analytical skills and proficiency in Microsoft Office applications are also crucial for the role.

At AMH, tenant experience is a top priority. Our Leasing Agents provide exceptional service from the first contact, guiding individuals expertly through the application process and addressing any concerns they might have. We focus on clear communication and organization to make the leasing journey smooth and enjoyable for prospective tenants.

A successful Leasing Agent at AMH should possess outstanding communication skills, analytical abilities for effective problem-solving, and the capability to build strong relationships with potential tenants. Organizational skills are also essential for managing tasks and delivering exceptional customer service.

AMH fosters a welcoming and inclusive work culture for Leasing Agents. We emphasize trust, belonging, and collaboration, creating an environment where employees are empowered to take initiative and make a meaningful impact in their roles. We believe in a people-first approach that values each team member.

When faced with difficult tenants, it's essential to remain calm and listen attentively to their concerns. Show empathy and work collaboratively to find a solution that meets both their needs and company policies. Provide them with clear information and maintain open lines of communication.

My approach involves understanding what the tenant is looking for and tailoring the tour accordingly. I highlight the property's best features, answer any questions they may have, and provide insights into the community and amenities to create a strong emotional connection.

I stay informed on local and state leasing laws by participating in training and accessing resources from reputable organizations. Additionally, I ensure that all leases and rental agreements are thoroughly reviewed and consistently comply with all applicable regulations before presentation to tenants.

To maximize occupancy rates, I focus on effective marketing strategies to reach potential tenants, optimize property listings for visibility, and utilize competitive pricing techniques. I analyze market trends and work closely with the leasing team to promptly address inquiries and applications.

I prioritize tasks based on urgency and importance while utilizing tools to keep track of my schedule and follow-ups. Effective time management and organization are key, along with leveraging technology to streamline communication and processes.

The most important quality for a Leasing Agent is excellent communication skills. Being able to connect with potential tenants, clearly explain lease terms, and maintain transparency throughout the leasing process can significantly enhance the tenant experience.

I find motivation in helping others find their ideal homes. Each interaction is an opportunity to make a positive impact on someone's life, and I embrace the variety of each day brings. Additionally, I take breaks and practice self-care to maintain my energy levels.

I once encountered a prospective tenant who had concerns about our community policies. I listened to their concerns empathetically, provided detailed information, and highlighted the benefits of living in our community. Ultimately, they felt confident in their decision and signed the lease.

I find property management software essential for managing listings and tenant applications, as well as Microsoft Office for keeping organized. Additionally, CRM tools are invaluable for tracking communications and maintaining relationships with prospective tenants.

When faced with low occupancy rates, I analyze the market to identify underlying issues and adjust our marketing strategies accordingly. It’s also important to gather feedback from previous tenants to understand their experiences and address any concerns proactively to enhance the appeal of our properties.