Senior Technical Claims Specialist -Excess Casualty - job 1 of 2

As a Senior Technical Claims Specialist at Argo Group, your primary responsibilities will include adjudicating complex casualty claims, conducting in-depth investigations, analyzing claims data, negotiating settlements, and reporting trends to senior management. Your role will require you to exercise independent judgment on challenging claims while coordinating resources and managing cases to achieve optimal financial outcomes.

To be considered for the Senior Technical Claims Specialist position at Argo Group, candidates must hold a J.D. from an accredited university, possess at least seven years of experience adjudicating casualty claims with exposures over $100,000, and demonstrate excellent communication and negotiation skills. Additionally, a strong customer focus and proficiency in claim reserving techniques are essential for success in this role.

Argo Group fosters a vibrant company culture centered on respect and opportunity, allowing Senior Technical Claims Specialists to thrive in a collaborative environment. The company emphasizes inclusivity and encourages innovative thinking, enabling employees to contribute their unique perspectives while working towards shared goals. Team members are recognized for their performance and empowered to develop creatively.

At Argo Group, a Senior Technical Claims Specialist may advance to higher leadership roles within the claims department, such as Claims Manager or Senior Manager positions, where they can further influence strategic decisions and mentor junior staff. Argo Group also encourages continuous learning and professional development, providing opportunities to obtain relevant industry certifications that can facilitate career advancements.

Argo Group is committed to developing its employees both professionally and personally, offering competitive compensation along with a generous benefits package. The company promotes a culture of dialogue, creativity, and accountability, ensuring that Senior Technical Claims Specialists have the resources and support needed to excel in their careers while maintaining a healthy work-life balance.

In answering this question, focus on specific cases where you successfully navigated complex claims, emphasizing your investigative methods, analysis skills, and how you achieved favorable outcomes. Highlight your ability to communicate effectively with various stakeholders throughout the process.

Detail your systematic approach to claims investigation. Discuss how you gather information, interview involved parties, review documents, and analyze data to ensure you have all relevant information to make informed decisions.

Share your time management strategies, such as using organization tools, setting deadlines for each claim's stages, and your approach to handling urgent issues as they arise while ensuring all claims are processed efficiently.

Explain your negotiation tactics, including understanding claims value, building rapport with opposing parties, and leveraging facts to advocate for favorable settlements that align with policy guidelines.

Discuss your experience handling litigation involved in claims management. Highlight your strategies for collaborating with legal teams, documenting case details, and preparing for potential outcomes to support your claims effectively.

Describe your method for assessing claim reserves in relation to policy parameters. Mention factors such as claim complexity, historical data, and any projective analysis you perform to ensure that your reserves are accurate and justifiable.

Provide a compelling narrative of a challenging claim, outlining the complexities involved, how you overcame each obstacle, the rationale behind your decisions, and the final resolution. This will showcase your problem-solving skills.

Mention your engagement with industry associations, subscription to relevant publications, participation in continuous education, and attendance at seminars or webinars focused on claims management and new regulations.

Discuss specific tools or methodologies you've used for analyzing claims data, how that analysis has informed your claim-handling decisions, and any modifications you've successfully implemented based on your findings.

Share your insights on essential attributes such as strong analytical skills, effective communication, the ability to think creatively, maintaining a focus on customer service, and having an unwavering commitment to ethical standards in claims management.