Senior Technical Claims Specialist New York Labor Law

As a Senior Technical Claims Specialist at Argo Group, you will be responsible for adjudicating New York Labor Law claims, conducting detailed investigations, analyzing claims forms and policies, as well as managing claims that are in litigation. Your role will also require you to report trends to senior management, set appropriate reserves, negotiate settlements, and ensure effective communication with clients and stakeholders, making it a critical position within the organization.

Candidates for the Senior Technical Claims Specialist role at Argo Group should possess a minimum of seven years of experience in commercial general liability claims with a focus on New York Labor Law. A Bachelor's degree from an accredited university is required, and a Juris Doctor degree is strongly preferred. Having additional insurance designations or related experience can substitute for formal education. Strong negotiation skills and a deep understanding of claims reserving techniques are also essential for success in this role.

Success as a Senior Technical Claims Specialist at Argo Group hinges on excellent communication skills, the ability to build lasting relationships, and strong strategic and evaluation skills. A solution-focused mindset and the flexibility to thrive in a fast-paced environment are crucial. Natural curiosity, an innovative approach, and the capability to navigate complex claims situations will set you apart and contribute to your success in this position.

Argo Group is dedicated to the growth of its employees, offering a comprehensive benefits package which includes the Argo Academy for continuous learning and professional development. Employees are encouraged to pursue certifications and designations, and the company fosters a culture of innovation where your ideas can lead to meaningful improvements. Opportunities for career mobility and mentorship are integral parts of the work experience here.

At Argo Group, the work environment is collaborative and inclusive, supporting both individual and team contributions. With a flat organizational structure, employees enjoy direct interaction with senior management, promoting open communication and a feedback-rich atmosphere. The culture encourages innovation and personal growth, making it a dynamic place to work where every opinion is valued.

When answering this question, highlight any specific cases you've worked on, outlining the complexity of the claims and how you managed the investigations. Mention your awareness of New York's legal standards and how they impact claims handling, showcasing your depth of knowledge in this area.

Discuss your approach to managing litigation, emphasizing your ability to thoroughly gather evidence, communicate effectively with all parties involved, and work towards a resolution that aligns with company goals. Sharing past experiences can provide depth to your answer.

In your response, enumerate the methods you implement for time management, such as assessing claim urgency, organizing tasks based on deadlines, and using productivity tools. Stress the importance of communication in ensuring transparency about workloads with your team and supervisors.

Be prepared to provide a specific example that illustrates your problem-solving skills and creativity. Detail the initial challenges, the steps you took to investigate and analyze, and the successful outcome, highlighting your role in achieving this result.

Discuss your understanding of claims reserving techniques and the factors you consider when determining reserve adequacy. Mention any specific analytic tools or methodologies you use, and underscore your awareness of regulations and policies impacting reserving.

Emphasize the significance of effective communication in building trust and providing updates. Describe how you tailor your communication style to different clients and the importance of setting expectations throughout the claims process.

Share your strategies for keeping current, such as attending industry seminars, participating in webinars, and subscribing to relevant publications. Highlight how staying informed helps you mitigate risks and enhance your claims handling expertise.

Use a specific situation to demonstrate your negotiation skills. Outline your preparation, the tactics you employed during negotiation, and the final outcome, focusing on how you arrived at a settlement that benefited both parties.

Articulate your beliefs about the critical components of successful claims management, such as thorough investigation, effective communication, strategic thinking, and maintaining a solution-oriented mindset. Provide examples to illustrate each point you make.

Base your response on your alignment with Argo Group's values and culture. Discuss your admiration for their commitment to innovation, inclusivity, and a collaborative environment. Mention how you believe your skills and experience make you a great fit for the team.