Outside Property Contents Claim Representative

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62,200.00 - $102,600.00

1

Under general supervision, this position is responsible for the handling of the contents portion of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business property claims of moderate to high severity, i.e. Major Case Unit losses. Assists in the investigating, scoping and estimating for any and all lines of business as needed, i.e., auto, general liability, workers compensation and underwriting as required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• Handles 1st party property content claims with moderate to high severity, i.e. Major Case Unit losses.
• Occasionally handles 1st party property claims of moderate complexity as assigned.
• Completes field inspection of losses including accurate scope of contents damages, photographs, written estimates and/or computer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first party property damage claims. Secures recorded or written statements as necessary and works with proper business partners to maximize company resources for specialized investigation and evaluation.
• Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents’ restoration vendors.
• Negotiates with vendors or insured’s representatives.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted contents estimate, estimation of actual cash value and replacement value, vendor estimate validation, appraisals, application of applicable limits and deductibles.
• Negotiates and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Knowledge Guides.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable
• Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• Actively provides mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Partners with other Property Claim professionals to provide training and to share knowledge and expertise in the adjustment and handling of contents claims.
• CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Must secure and maintain company credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.
• Customer Service experience - preferred
• Interpersonal and customer service skills- Advanced
• Organizational and time management skills - Advanced
• Ability to work independently – Advanced
• Judgment, analytical thinking and decision making skills - Intermediate
• Negotiation skills- Intermediate
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate
• Investigative skills – Intermediate
• Ability to analyze and determine coverage – Intermediate
• Analyze, and evaluate damages – Intermediate
• Resolve claims within settlement authority - Intermediate

What is a Must Have?

• High School Diploma or GED required.
• A minimum of one year previous property claim handling experience or successful completion of Travelers Claim Representative training program required.
• Valid driver's license required.