IT Support Analyst

As an IT Support Analyst at Atlas Energy Solutions, you will be responsible for developing expertise in systems and network administration, delivering end-user support, collaborating with Systems Administrators on troubleshooting projects, and deploying IT assets across enterprise environments. You will also create detailed documentation to improve workflows and be proactive in addressing after-hours IT requests.

Candidates applying for the IT Support Analyst position at Atlas Energy Solutions should have proven experience in desktop support, familiarity with desktop software and networking concepts, and strong multitasking skills. An associate degree in Computer Science or a related technical field is preferred, along with experience in IT support within a manufacturing setting.

To stand out as an applicant for the IT Support Analyst position at Atlas Energy Solutions, having experience with virtualization technologies like Hyper-V and VMware, strong communication skills, and a positive, team-oriented attitude will be beneficial. Experience in advanced networking systems is also a plus.

The IT Support Analyst at Atlas Energy Solutions will work in a fast-paced environment that includes both indoor and outdoor settings across our Kermit and Monahans locations. The role requires flexibility, with on-call responsibilities and collaboration within a 24-hour operational manufacturing team.

Atlas Energy Solutions offers a comprehensive benefits package for its employees, including 100% covered medical, dental, and vision insurance, a 401K plan with company match and immediate vesting, and generous paid time off, along with 15+ company-paid holidays, ensuring that employee well-being remains a top priority.

In your response, provide specific examples of how you have successfully resolved desktop support issues. Highlight your proficiency in troubleshooting common software and hardware problems and your ability to communicate effectively with end users.

Demonstrate your ability to manage multiple responsibilities by discussing a method you use to prioritize tasks, such as assessing ticket urgency or impact on operations. Mention any tools or systems you use to stay organized.

Share details about your experience with virtualization technologies like Hyper-V, Veeam, and VMware. Discuss specific tasks you’ve performed using these technologies and the benefits you’ve observed in system performance.

Explain your approach in handling challenging situations with users, emphasizing your communication skills, patience, and commitment to providing excellent support. Give an example of a successful resolution.

Discuss your knowledge and experience in implementing backup and disaster recovery processes. Share specific examples of how you've contributed to data integrity in previous roles.

Walk the interviewer through a specific troubleshooting process you've employed in the past. Detail the steps taken, tools used, and how you arrived at the solution.

Stress the importance of collaboration in your work. Provide examples of how effective communication with team members has resolved issues quickly and improved service delivery.

Talk about the resources you use to stay informed about the latest IT trends, such as online courses, webinars, and tech publications. Mention any certifications you are pursuing or have completed.

Reflect on the aspects of IT support that you enjoy the most, such as problem-solving, helping others, or the satisfaction of keeping systems running smoothly. Be genuine in your response.

Express your enthusiasm for the company's mission and values. Mention specific reasons that attracted you to the role, such as their commitment to employee well-being, community service initiatives, or the potential for career growth.