Engineering Supervisor

As an Engineering Supervisor at The Dunlin, your primary responsibilities include leading and training the engineering and landscape teams in both technical and non-technical areas. You will troubleshoot and repair various hotel systems, respond to guest requests, and prepare for any emergency situations, all while maintaining a safe work environment. Your role will also involve acting as the Director of Engineering in their absence, ensuring that operations run smoothly across the resort.

To qualify for the Engineering Supervisor position at The Dunlin, candidates should have a high school diploma or equivalent (technical school degree preferred) and a minimum of 3-4 years of experience in a similar role within a hotel or property management environment. Important qualifications include the ability to operate various hotel systems and a clean driving record, along with efficient communication skills in English.

The pay for the Engineering Supervisor role at The Dunlin ranges from $27 to $29 per hour. This competitive wage reflects the skill set and experience required to maintain the hotel's various systems and ensure a safe, welcoming environment for our guests.

At The Dunlin, the Engineering Supervisor benefits from a comprehensive package that includes free parking, a team member cafeteria, holiday pay, and discounts on food and spa services. Additionally, employees will enjoy a stay program, making it easier to experience the beauty of Kiawah River and the unique amenities our resort offers.

The Engineering Supervisor plays a critical role in the overall operations of The Dunlin by overseeing the maintenance and function of essential systems that keep the property running efficiently. This position ensures that the hotel is safe and that guest requests are handled promptly, contributing to the high standard of service and memorable experiences that The Dunlin is known for.

In discussing your experience with HVAC&R systems, be sure to highlight specific examples where you've successfully troubleshot, repaired, or maintained these systems in a hotel or similar environment. Mention any certifications or training you have that pertain to HVAC systems, as well as your approach to ensuring these systems are compliant with safety standards.

When asked about leading and training a team, it's important to emphasize your collaborative leadership style, your method of recognizing individual strengths, and how you facilitate training by setting clear expectations. You might also mention the importance of ongoing communication and fostering a supportive environment to encourage growth and skill development.

In response to prioritizing tasks, share your process for assessing the urgency and impact of each project. Discuss how you use tools or methods, like checklists or project management software, to maintain organization, and explain how you communicate priorities to your team to ensure everyone is aligned.

When answering this question, recount a specific emergency scenario you faced, including how you assessed the situation and the actions you took to resolve it swiftly. Highlight your ability to stay calm under pressure and how that ultimately led to a successful resolution, ensuring the safety of both guests and staff.

Discuss the safety procedures you prioritize, such as proper use of personal protective equipment (PPE), familiarization with safety data sheets, and regular safety drills. Explain how you ensure that your team is trained in these protocols and how you adapt to specific risks associated with different hotel systems.

In your answer, emphasize the importance of active listening and empathy when handling guest complaints. Outline your approach to quickly evaluate the issue, communicate effectively with the guest, and follow up to ensure their needs are met satisfactorily, which improves the overall guest experience.

Be sure to discuss your previous experiences with inventory management that specifically relate to maintenance supplies, including any systems you used to track stock levels and ordering supplies, and how you manage to minimize waste and ensure that essential items are always on hand for repairs.

Share an example of a challenging maintenance project that you successfully led, detailing your planning, coordination with other departments, and execution of the project. Discuss any obstacles encountered and how you overcame them, along with the positive outcome of the project on operations or guest satisfaction.

When discussing your familiarity with plumbing systems, provide specific examples of maintenance tasks you've completed, any relevant certifications or training, and your understanding of plumbing codes. This will reassure your interviewer of your capability in ensuring that plumbing systems are properly maintained and compliant.

In your answer, mention any technical tools or maintenance software you're proficient in, such as computer-aided design (CAD) programs, maintenance management systems, or reporting software. Explain how these tools enhance your efficiency and accuracy in managing maintenance tasks and resources.