In Room Dining Server

As an In Room Dining Server at Auberge Resorts Collection, your primary responsibilities include accurately taking and processing orders, delivering food and drinks promptly, and ensuring guest satisfaction by addressing their needs. You will also maintain knowledge about the menu, manage billing, and clean and organize dining equipment.

To qualify for the In Room Dining Server position at Auberge Resorts Collection, you need a minimum of one year of experience in customer service or the foodservice industry, flexibility to work various shifts, and the ability to lift up to 30lbs. You must also be able to obtain any necessary state or local certifications related to food and alcohol service.

Auberge Resorts Collection focuses on delivering an exceptional dining experience by training its In Room Dining Servers to prioritize guest satisfaction, maintain strong menu knowledge, and use safe food handling procedures. The servers are encouraged to build a rapport with guests, ensuring that their specific needs are always met.

Essential skills for an In Room Dining Server at Auberge Resorts Collection include strong customer service skills, attention to detail, effective communication skills, and the ability to multitask. You will also need to demonstrate proper food safety practices and be able to handle physical responsibilities, such as lifting and delivering orders.

Yes, there is potential for growth within the In Room Dining Server role at Auberge Resorts Collection. The company encourages career development and offers various training programs that can lead to advancement opportunities in management and other dining roles within the organization.

Handling guest complaints involves listening attentively, empathizing with their situation, and resolving the issue promptly. Always remain calm and professional, assure the guest that you will address their concern, and if necessary, involve a manager for further assistance.

Share specific examples from your background in the food service or hospitality industry, emphasizing your ability to create a positive dining experience, manage orders, and respond effectively to guest needs.

Demonstrate your understanding of the importance of menu knowledge. Explain how you would familiarize yourself with each item, including ingredients and preparation methods, allowing you to confidently inform and recommend dishes to guests.

Explain your strategy for prioritizing tasks, such as taking and delivering orders in a timely manner, maintaining organization, and staying calm under pressure. Provide an example of how you've effectively managed your responsibilities in past roles.

Great customer service means being attentive, proactive, and personable. Speak to your skills in building rapport with guests, anticipating their needs, and responding promptly to make their dining experience enjoyable.

Discuss your knowledge of food safety guidelines, such as proper food handling and storage, as well as maintaining a clean workspace. Mention your understanding of health standards and your commitment to following best practices.

Share a specific challenge you faced, how you approached the situation, and what you learned from it, showcasing your problem-solving abilities and resilience.

Offer a detailed account of a situation where you exceeded guest expectations. Highlight your willingness to go the extra mile and how that positively impacted the guest's experience.

Effective communication with kitchen staff is achieved by being clear and concise when taking orders, relaying any modifications or special requests promptly, and maintaining a positive working relationship, which is crucial for efficiency in busy settings.

Share your passion for providing exceptional service, interacting with diverse guests, and being part of a team that creates memorable experiences. Connect your motivations to the values upheld by Auberge Resorts Collection.