Patient Services Representative - Part-time Avera Tyler

As a Patient Services Representative at Avera Tyler, you'll be primarily responsible for welcoming patients into the clinic, checking them in, completing registration, verifying demographics and insurance, and handling service payments. You'll also be involved in maintaining appointment scheduling, addressing patient inquiries via calls or messages, and coordinating care between doctors and patients.

To qualify for the Patient Services Representative role at Avera Tyler, you will need at least a high school diploma or GED equivalent. Some related experience or training (1-3 months) is preferred but not mandatory. It’s essential that candidates possess strong communication skills and the ability to work effectively as part of a team.

At Avera Tyler, part-time employees enjoy a comprehensive benefits package that includes paid time off starting from day one, options for free health insurance coverage, and a retirement plan with up to 5% employer matching. You'll also receive career development opportunities guided by hands-on training and mentorship.

The Patient Services Representative position at Avera Tyler is part-time, with work hours from Monday to Friday, 8:00 AM to 5:00 PM. This schedule allows you to maintain a healthy work-life balance while contributing to a dedicated team that values the health and wellbeing of our patients.

At Avera Tyler, patient care is approached through a compassionate, team-centered model. As a Patient Services Representative, you will embody Avera's mission and core values by providing exceptional service, ensuring a welcoming environment, and facilitating seamless access to healthcare for each patient.

When answering this question, highlight any previous experience you have with patient registration systems, detailing specific software you’ve used and your comfort level with data entry. Discuss how you prioritize accuracy and efficiency in entering patient information to help streamline care.

It's important to show empathy and active listening. You might say, 'I would first listen to their concerns without interruption, validate their feelings, and then work towards finding a solution or offer to connect them with someone who can help further.' This demonstrates your ability to manage difficult situations gracefully.

Focus on communication and empathy as key qualities. You might say, 'A successful Patient Services Representative must communicate clearly and empathetically, as we are often the first point of contact for patients. Creating a welcoming atmosphere is crucial for patient satisfaction.'

Discuss strategies such as making a to-do list, focusing on urgent tasks first, and communicating with your team to ensure that all critical areas are covered effectively. You could say, 'I stay organized and always keep communication open with my team to manage workflow efficiently during peak times.'

Emphasize your commitment to confidentiality by stating, 'I understand the importance of patient confidentiality and would ensure that all information is handled discreetly and securely, following all established privacy regulations and protocols at Avera.'

Show your willingness to help by stating, 'I would patiently explain their benefits to the best of my ability and offer to connect them with our billing department for more detailed assistance if needed. I believe in empowering patients to understand their health coverage.'

Provide a specific example that demonstrates your dedication to patient care. For instance, 'Once, a patient was distressed about a misunderstanding regarding an appointment time. I took the time to explain the situation, rearranged tasks to accommodate them, and made sure they felt cared for during their visit.'

Discuss your communication habits, such as frequent check-ins or using collaborative tools to keep everyone informed. Mention, 'I believe in maintaining open lines of communication and regularly sharing updates or challenges with my team to ensure we’re all on the same page.'

Express your passion for helping others by stating, 'The most rewarding aspect of working in patient services is knowing that I contribute positively to patients’ experiences and outcomes, helping them feel comfortable and cared for during a critical time in their lives.'

You can explain your motivation by saying, 'I thrive in collaborative environments where teamwork is essential. Knowing that we all share the common goal of improving patient health keeps me driven and passionate about my role within the healthcare team.'