Head of Product & Technology Operations (f/m/d)

As the Head of Product & Technology Operations at Awin, you'll oversee three core operational pillars: P&T Ops, Agile Coaches, and Technical Program Management. Your primary responsibility will be to lead and develop these functions, ensuring they drive clarity, foster alignment among teams, and streamline communication with stakeholders. Additionally, you’ll embed a culture of value creation and work diligently to align roadmaps with the company's strategic goals.

To be a strong candidate for the Head of Product & Technology Operations at Awin, you should possess substantial experience in leading operational functions such as Product Ops or Program Management. A solid understanding of agile practices alongside a proven track record in enhancing team performance will be crucial. Exceptional communication skills are a must; you should be able to articulate complex information clearly to stakeholders.

In your role as the Head of Product & Technology Operations at Awin, you'll create alignment across teams by establishing effective rituals, processes, and systems promoting collaboration. Your focus will be to maintain open channels of communication, ensuring that all teams within Product, Engineering, and Security understand shared objectives and can work cohesively towards them.

Awin promotes a dynamic and inclusive culture for the Head of Product & Technology Operations role. We prioritize mental health and well-being, offering flexible working arrangements, opportunities for professional development through Awin Academy training, and a platform for celebrating diversity. Engaging in social activities through our virtual hub allows you to connect with colleagues globally, fostering a sense of belonging.

As the Head of Product & Technology Operations at Awin, you'll enjoy a range of benefits including a flexible four-day workweek at full pay, remote working allowances, and access to health and wellness initiatives. Additional perks include professional development opportunities, appreciation programs, and discussions around health & well-being benefits tailored to your needs during the interview process.

In your answer, provide specific examples of operational roles you've held, emphasizing the impact of your leadership on team performance and alignment. Discuss methodologies you've implemented and how they improved collaboration across departments.

Highlight strategies you’ve employed to facilitate transparent communication, such as regular check-ins, shared reporting tools, or structured updates. Discuss how these techniques have led to clearer expectations and better outcomes.

Explain your approach to embedding customer-centricity and continuous discovery in team practices. Provide examples of projects where you've successfully implemented this culture to achieve measurable impacts.

Describe how you assess the context of a project to determine which approach is appropriate. Share examples where you applied structured execution methods versus agile practices to achieve project goals.

Discuss specific tactics you have used to create rituals and systems that enhance collaboration. Mention how you involve stakeholders in the alignment process to ensure shared ownership of goals.

Share a situation involving cross-functional collaboration, the challenges faced, and the strategies you used to solve those challenges. Emphasize the outcomes and learnings derived from the experience.

Discuss the key performance indicators you're familiar with, along with specific metrics you've used to track progress and success. Highlight how this data-informed approach led to actionable insights.

Explain your philosophy on mentorship, emphasizing continuous feedback and setting development goals. Share how your approach has led to improved team performance and morale.

Talk about the resources you utilize, such as professional networks, online courses, and market research. Mention any specific frameworks or methodologies that you've recently adopted or adapted.

Express what excites you about Awin's mission and values, and how they align with your personal and professional goals. Describe how your skills and experiences position you to contribute positively to the team.