Senior Technical Program Manager, Software Deployments - job 1 of 2

As a Senior Technical Program Manager at Axon, you will lead complex SaaS product deployments, manage multiple projects, and ensure compliance with customer expectations and revenue guidelines. Your role will involve collaborating with product and engineering teams to define requirements, overseeing program change management, and acting as a primary communicator among stakeholders. This position enables you to impact community safety significantly.

The ideal candidates for the Senior Technical Program Manager position at Axon should have a bachelor’s degree in a relevant field, 5+ years of experience in technical program management, and proven success in delivering large-scale SaaS deployments. A PMP certification is preferred, along with strong project management tools expertise and exceptional communication skills.

Successful Senior Technical Program Managers at Axon must possess strong leadership skills, the ability to manage multiple projects simultaneously, and proficiency in project management tools. Moreover, exceptional communication, organization, and the ability to navigate ambiguity are key to aligning diverse stakeholders with the shared goal of enhancing public safety.

Working at Axon as a Senior Technical Program Manager offers a dynamic and collaborative environment focused on innovation and public safety. The company promotes a culture of care, candor, and diversity, ensuring employees feel valued and involved in meaningful work. With opportunities for continuous learning and professional development, you will find a supportive community dedicated to making a difference.

Axon offers competitive salaries, a 401k plan with employer matching, discretionary paid time off, and comprehensive health benefits including medical, dental, and vision plans. Additionally, you’ll have access to fitness programs, emotional and mental wellness support, and ongoing learning and development opportunities to help you thrive in your career.

When prioritizing tasks, it’s essential to align them with project goals and customer expectations. I assess the urgency and impact of each task, communicate with stakeholders to ensure alignment, and adapt to any shifts in project requirements to maintain focus on key deliverables.

Managing multiple projects requires a structured approach. I utilize project management tools to track progress, set clear timelines, and regularly engage with my team for updates. Prioritizing tasks based on deadlines and resource availability is key, as is effective communication to ensure all stakeholders remain informed.

Effective cross-team collaboration hinges on open communication and regular check-ins. I foster a collaborative culture by creating collaborative workspaces, encouraging input from all team members, and organizing joint planning sessions to ensure everyone is aligned towards common objectives with shared responsibilities.

I believe in proactive risk management through ongoing analysis and monitoring of project metrics. For potential issues, my approach is to document them, communicate with the appropriate stakeholders, and develop mitigation strategies promptly to keep the project on track.

In one instance, I worked with stakeholders who had differing expectations. I scheduled a meeting to listen to their concerns and clarify our objectives. By facilitating an open dialogue and identifying common goals, we were able to reach a mutually acceptable solution, improving collaboration moving forward.

I rely on tools such as Asana or Trello for tracking project progress and JIRA for managing bugs and feature requests. These tools offer visual tracking capabilities, allow for easy collaboration, and provide analytics that help gauge team performance and project health.

I ensure quality in program deliverables by implementing rigorous testing and feedback loops throughout the project lifecycle. Clear documentation, thorough user acceptance testing (UAT), and stakeholder reviews before finalizing deliverables play crucial roles in maintaining high standards.

I have extensive experience in delivering customer training through hands-on workshops, webinars, and detailed documentation. I believe in providing ongoing support and collecting feedback to address any challenges experienced by users, thus ensuring successful adoption of our solutions.

Staying updated on industry trends is essential for a Senior Technical Program Manager. I regularly attend conferences, participate in webinars, and follow industry leaders on social media. Additionally, I engage in online communities and networks to exchange insights on emerging technologies and best practices.

I am drawn to Axon’s mission of protecting life and making communities safer. The opportunity to utilize my technical program management skills in a company committed to innovation and social impact deeply resonates with me. I am excited to contribute to a purpose-driven organization where my efforts can make a tangible difference.