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Sales Support Foodservice

Company Description

King of Reach by B&S

Join the King of Reach team, where innovation meets impact in the vibrant world of food and beverage distribution! As part of the esteemed B&S family, we're on a mission to make premium consumer goods accessible to everyone, everywhere—infusing everyday lives with joy and comfort through top-quality products.

At King of Reach, we’re not just about distributing products; we’re about delivering happiness and flavour to the farthest corners of the globe. From duty-free channels to government sites and remote retail locations, our expertise ensures that the world's leading food and beverage brands find their way into the hands of consumers across distinct markets globally.

Job Description

Don't stop until the customer is satisfied? Do you enjoy making life easier for others? Can you maintain oversight and are you a star at planning and organizing? Then you are the person we are looking for! Service, quality, and speed are highly valued at B&S. To achieve this, we need your organizational and communication skills! Do you recognize yourself in this? Then this job is made for you.

Push your boundaries as Sales Support

In this role, you will work in our Foodservice department. This department is responsible for supplying premium consumer goods to customers worldwide, focusing on Maritime Catering and Industrial Catering. This includes supplying ships and maritime companies as well as delivering food products to the oil, gas, and mining industries in often remote locations. Both teams operate in a dynamic, international environment with fast order processing and customer-oriented service.

As Sales Support, you will have a versatile role, coordinating the entire order process from A to Z. You will be in daily contact with customers, prepare quotations, and ensure that orders are delivered correctly and on time. In short, a highly varied job where you oversee the order process! With your support, you contribute to the sales of our foodservice products and serve as the link between internal departments such as Purchasing and Logistics and our customers. The goal? Achieving the highest possible service level for every customer, with every order.

Qualifications

This is you

You are the perfect point of contact—service-oriented, goal-driven, and proactive. You are the spider in the web, connecting all the loose ends. Even under pressure and with deadlines, you maintain a solution-oriented mindset. Bring on those responsibilities and challenges! You keep an overview to ensure that all orders always arrive at the right time and place. You know even better than DHL where your package is! In short, a true multitasker. Additionally, you bring enthusiasm and perseverance.

You:

  • • Have a completed post-secondary vocational education (MBO 4 degree).
  • • Live within a radius of 30 to 40 km from our location.
  • • Have a good command of the English language.
  • • Are a team player who wants to achieve the best results together with colleagues.

Additional Information

We offer you

  • A good salary in line with your experience, plus a yearly fixed Christmas bonus and a performance dependent bonus
  • Initially, a one-year contract with the prospect of  permanent employment 
  • 25 vacation days, with the possibility to purchase additional days
  • A travel allowance of up to 75 km on single trip travel when working at the office, or an allowance if you’re working remotely (from home)
  • The flexibility to work 1 day a week from home
  • A pension scheme where 2/3rd of the pension costs are paid by us
  • The possibility to take courses related to your growth ambitions and function
  • A coaching program focused on your mental health (non-binding)
  • Participation in group insurance such as disability insurance and survivor’s insurance
  • Free use of our company gym 
  • Bicycle plan where you can benefit from a substantial discount

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Support Foodservice, B&S Group

Join King of Reach by B&S as a Sales Support in Dordrecht, where innovation meets impact! If you're someone who thrives on customer satisfaction and enjoys making life easier for others, then you've found the perfect spot. In this vibrant role within our Foodservice department, you'll coordinate the entire order process from start to finish across diverse markets, including Maritime and Industrial Catering. Your days will be dynamic, ensuring premium consumer goods reach customers in often remote locations. Your organizational and communication skills will shine as you prepare quotations and liaise with different teams to guarantee timely deliveries. You’ll be in the thick of it, juggling multiple orders and ensuring that each one is processed accurately, providing the highest service level possible. At King of Reach, we believe in delivering quality and joy, and with your help, we can make that happen for every customer. If you’re ready to take on this challenge, with the added bonus of a supportive environment and great benefits, we want to hear from you!

Frequently Asked Questions (FAQs) for Sales Support Foodservice Role at B&S Group
What are the responsibilities of a Sales Support at King of Reach?

As a Sales Support at King of Reach, your key responsibilities include coordinating the entire order process from A to Z, interacting daily with customers, preparing quotations, and ensuring that orders are delivered accurately and on time. You will be the essential link between internal departments like Purchasing and Logistics, working towards the highest service level for each customer.

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What qualifications are required for the Sales Support position at King of Reach?

Candidates for the Sales Support position at King of Reach are expected to hold a completed post-secondary vocational education (MBO 4 degree) and possess strong organizational skills. Proficiency in the English language and a proactive, service-oriented mindset are also essential. Ideally, candidates should live within 30 to 40 km from the Dordrecht location.

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What is the working environment like for a Sales Support at King of Reach?

The working environment for a Sales Support at King of Reach is dynamic and international, with fast-paced interactions and processes. You’ll be part of a close-knit team dedicated to delivering excellent customer service in Maritime and Industrial Catering, making each day a unique challenge filled with opportunities for collaboration and growth.

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What benefits does King of Reach offer to Sales Support employees?

At King of Reach, Sales Support employees enjoy a competitive salary, yearly bonuses, 25 vacation days, travel allowances, and the flexibility to work from home. Additionally, employees have access to growth opportunities through training courses and support programs for mental health and wellness.

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How does King of Reach ensure quality customer service in Sales Support?

King of Reach prioritizes quality customer service by instilling a service-oriented culture in the Sales Support team. Each employee is trained to maintain clear communication, oversee order processes meticulously, and work collaboratively with various departments, ensuring that every order is managed expertly to meet customer expectations.

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Common Interview Questions for Sales Support Foodservice
How do you handle tight deadlines as a Sales Support?

When faced with tight deadlines, it's essential to prioritize tasks effectively. Discuss your process for assessing urgency, organizing your workload, and maintaining communication with both customers and team members to ensure timely deliveries.

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Can you describe a time when you went above and beyond for a customer?

Employ stories that showcase your proactive service and successful resolutions. Highlight your commitment to customer satisfaction and detail how your efforts made a significant impact, reinforcing your dedication as a Sales Support.

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What tools or software are you familiar with for managing orders?

Mention any relevant tools or software you've used for order management or customer relations. Be specific about how these tools helped you improve efficiency and customer communication in previous roles.

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How do you prioritize tasks when handling multiple orders?

Explain your method for prioritizing tasks based on urgency, importance, and customer expectations. Share techniques that help you stay organized, such as creating checklists or using scheduling tools.

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What approach do you take to communicate with different departments?

Effective communication in a team is crucial. Describe your inclusive approach when coordinating with Purchasing and Logistics teams to ensure smooth order processing. Emphasize your ability to adapt communication styles based on the audience.

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Why do you want to work for King of Reach as a Sales Support?

Demonstrate your knowledge of King of Reach's mission and values, and express how your professional aspirations align with their commitment to quality service and customer satisfaction, showcasing your enthusiasm for being part of their team.

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How do you ensure accuracy in your quotations and order processing?

Discuss your attention to detail and the checks you implement to minimize errors in quotations and orders, such as double-checking information and applying a systematic process to your work.

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Can you provide an example of problem-solving in your work experience?

Share a specific instance where you identified a problem and the steps you took to solve it. Highlight your analytical skills and how you maintained customer satisfaction throughout the process.

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What attributes do you believe are essential for success as a Sales Support?

Identify key attributes such as strong communication, organization, teamwork, and a customer-centric mindset. Explain how each contributes to fostering relationships and ensuring successful order management.

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How do you keep track of orders and customer information?

Outline your techniques for tracking orders and customer interactions, such as using customer management software or maintaining detailed records to ensure follow-up and timely responses.

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Full-time, hybrid
DATE POSTED
March 24, 2025

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