Implementation Project Manager

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com 

We are seeking an Implementation Project Manager to contribute to our next level of growth and expansion. 

The Details:

• Location: Hybrid in Old Toronto (Onsite 3 days per week)
• Duration: 12 months with potential for extension
• Benefits: We offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, Paid Sick Time, and an incredibly supportive team cheering you on!

This role plays a critical part in supporting partners as they integrate and maximize the value of our payment solutions.

Responsibilities:

• Lead multiple, concurrent implementation projects, ensuring efficient execution and high client satisfaction.
• Identify unique client requirements and project challenges, proactively working with internal teams to resolve issues and minimize risks.
• Define project scope, develop plans, and allocate necessary resources while establishing clear milestones and deliverables.
• Collaborate with internal and external stakeholders to negotiate timelines, implementation strategies, and project approaches that align with business objectives.
• Escalate critical project challenges when necessary, engaging senior leadership to drive resolutions and maintain alignment with client expectations.
• Analyze client portfolios, operational structures, and processes to support smooth implementations.
• Identify opportunities for process improvement to enhance efficiency, reduce costs, and increase overall client satisfaction.
• Maintain up-to-date knowledge of industry trends, payment technologies, and best practices, applying new strategies to optimize implementation processes.
• Take on diverse project types to expand expertise and enhance adaptability in managing various implementation challenges.

• Bachelor’s degree or equivalent experience.
• Minimum 4 years of professional experience, preferably in the payments or financial services industry.
• Strong project management and planning skills, with the ability to manage multiple priorities simultaneously.
• Excellent communication and presentation skills, with proficiency in PowerPoint, Word, Excel, and related tools.
• Proven ability to collaborate effectively across cross-functional teams and influence stakeholders.
• Detail-oriented mindset with a strong focus on accuracy in reports, data analysis, and client communications.
• Self-motivated, results-driven professional with strong business acumen.
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Ability to absorb and apply technical and operational concepts to business solutions.
• Hybrid - 3 days in office (Tuesday, Wednesday and Thursday)

This role is not eligible for immigration sponsorship.

A diverse workforce is a strong workforce.
To deliver growth at BLEND360 and for our clients, we believe we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.  

This is not the work of the moment, and this requires continued learning and purposeful actions.  We are investing resources to understand and improve the sourcing, selection, and retention of the talent we hire, and ultimately the workforce we provide for our clients. We will communicate our journey in the spirit of transparency and shared learning. 

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