Maintenance Technician - NW, DC - Sign-On Bonus $1,500

As a Maintenance Technician at Bozzuto, your primary responsibilities include resolving maintenance issues related to HVAC, plumbing, electrical systems, and performing appliance repairs. You will prepare vacant apartments for move-ins, ensure the community's upkeep, and provide remarkable customer service to our residents. Your role might include working weekends and being on call for after-hours emergencies to maintain high standards across our properties.

To qualify for the Maintenance Technician position at Bozzuto, you should have experience in building maintenance or an educational background in the trades. A beginner to intermediate proficiency in HVAC, plumbing, electrical, and appliance repairs is expected. Additionally, you should have a reliable mode of transportation, excellent communication skills, and basic computer skills to navigate various software and programs.

Bozzuto offers a comprehensive benefits package for Maintenance Technicians, including competitive compensation and health benefits covering medical, dental, and vision. You'll enjoy 20 days of paid time off, a 401k program with a company match for your retirement planning, as well as tuition reimbursement and opportunities for career growth.

While prior experience in building maintenance is preferred for the Maintenance Technician role at Bozzuto, we also consider candidates with relevant educational backgrounds in the trades. A strong desire to learn and grow, along with a service-oriented mindset, can be just as crucial for success in this position.

As a Maintenance Technician at Bozzuto, you will be part of an on-call rotation for emergency situations at the property. This means that your availability during weekends or evenings will be essential to ensure residents' concerns are promptly addressed, contributing to the community's safety and comfort.

When answering this question, focus on specific experiences from past jobs or training that demonstrate your skills. Discuss the types of repairs you've performed or maintenance tasks you've managed. Be sure to highlight your problem-solving abilities and your approach to ensuring safety and functionality in systems.

A solid response would involve discussing your method for assessing the urgency and impact of the issues reported. You can explain how you tackle requests based on safety concerns first, followed by urgency and resident impact, ensuring effective communication throughout the process.

Highlight your communication skills by explaining how you keep residents informed on the status of their maintenance requests. Discuss any systems you’ve used, whether verbal updates or digital tracking programs, and emphasize your willingness to listen and address their concerns attentively.

Provide a specific example of a challenging repair you faced. Explain the steps you took to diagnose the problem, the solution you implemented, and the outcome. Emphasize your technical knowledge as well as your customer service skills in managing the resident's needs during the process.

Discuss your approach to emergencies, highlighting your ability to stay calm under pressure. Share how you have dealt with previous urgent issues, the steps you took, and how you communicated with residents during these times to provide reassurance and updates.

Talk about any specific software you have used in past roles, how it aided in tracking maintenance requests, and how you used the software to streamline communication and documentation. If you haven’t used specialized software, express your willingness to learn and adapt to new technologies.

Highlight your knowledge of safety protocols and practices relevant to maintenance work, such as proper handling of tools, using personal protective equipment, and following regulatory guidelines. Share an experience that illustrates how you prioritize safety for both yourself and residents.

Explain your motivation for joining Bozzuto, emphasizing its community values and commitment to professional growth. Share how your personal values align with the company’s mission and your enthusiasm for contributing to creating positive living experiences for residents.

Discuss the importance of preventive maintenance and your methods for proactively addressing potential issues before they arise. Share any systems or schedules you’ve implemented in past roles to keep properties in peak condition.

Here, it's vital to express your commitment to communication. Explain that if you can't meet a deadline, you would promptly inform the resident, provide updates on the expected timeframe, and assure them that you’re prioritizing their request while being transparent about the situation.