Sales Support Assistant - job 1 of 4

The primary responsibilities of a Sales Support Assistant at California Closets involve offering exceptional brand experience to clients, managing leads through our CRM system, handling incoming calls and emails, updating local marketing materials, and assisting Design Consultants with their ongoing projects. Additionally, you'll be responsible for sales administrative duties, collaborating with the sales team, and maintaining client traffic reports.

To be considered for the Sales Support Assistant role at California Closets, candidates should hold a high school diploma or GED. An associate's degree in business or sales administration is preferred but not mandatory. Additionally, applicants should ideally have 1-2 years of experience in an administrative or customer service role, particularly in the home renovation industry or with luxury brands, along with strong data entry and organizational skills.

As a Sales Support Assistant at California Closets, you will actively participate in local marketing efforts by updating showroom hours on our website, maintaining social media accounts, and managing online reviews. You'll also send out client anniversary campaigns and coordinate other marketing initiatives, all aimed at enhancing our brand presence and creating memorable client experiences.

A Sales Support Assistant at California Closets should be tech-savvy and able to quickly learn various business systems. Familiarity with CRM software like Salesforce, CAD, and basic tools like Microsoft Office is essential, as these platforms will be integral to performing daily tasks efficiently and providing support to the sales team.

California Closets is dedicated to employee growth and development. As a Sales Support Assistant, you will have access to various promotional opportunities, receiving training and education that can lead you to higher positions within the company. Our culture encourages advancement, and we are committed to helping you build a rewarding career.

When answering, highlight specific examples from your past roles that demonstrate your customer service skills. Discuss scenarios where you successfully handled client inquiries, resolved issues, and provided insightful solutions, showcasing your ability to enhance customer satisfaction.

Focus on your time management and organizational skills. Explain how you prioritize tasks, use tools for tracking responsibilities, and coordinate with team members to ensure that nothing falls through the cracks, showing your ability to thrive in a fast-paced environment.

Discuss your proficiency with relevant software, including CRMs, data management tools, and productivity software like Microsoft Office. Mention specific functions you're skilled at and how you've utilized them to enhance productivity in previous positions.

Explain your process for collecting information, maintaining brand consistency, and ensuring freshness in marketing materials. Discuss your understanding of social media strategies, and mention any past experiences where you've successfully implemented these in a professional context.

Share your strategy for dealing with uncertainty, such as reassuring the client, taking the time to research their question or seeking advice from colleagues. Emphasize your commitment to providing accurate and helpful information.

Talk about any methods and tools you've used to monitor sales metrics and prepare reports. Describe your familiarity with analyzing data to draw meaningful conclusions and how you share insights with the sales team for continuous improvement.

Provide a specific example of a team project where your contributions were crucial. Emphasize your teamwork skills, communication approach, and how you worked together to successfully meet the objective.

Discuss your attention to detail and the processes you follow to maintain accurate client data. Highlight any experiences from previous jobs where you successfully managed client information, contributing to efficiency and improved client relationships.

Share your enthusiasm for the brand and its mission, focusing on how your values align with California Closets. Mention specific aspects of the company culture or products that excite you and why you feel you would be a good fit.

Discuss traits such as organization, communication, adaptability, and a proactive approach. Convey your understanding of how these traits can impact sales support and enhance the overall brand experience for clients.