Automotive Service Advisor / Writer | Weekends Off | Goose Creek

To become an Automotive Service Advisor at Christian Brothers Automotive, you will need a current driver’s license with an acceptable driving record, experience in an Automotive Customer Service role, and proficiency in Windows-based computer software. Our ideal candidate is someone who is eager to serve our guests and maintain a professional demeanor both in person and over the phone.

As an Automotive Service Advisor at Christian Brothers Automotive, your key responsibilities entail greeting customers warmly, managing the repair workflow efficiently, and transparently communicating vehicle service details. You'll also present repair solutions that are easy for customers to understand and build strong relationships with them to ensure they return for future services.

Christian Brothers Automotive highly values employee development, offering ongoing training programs through the CBA Flywheel Learning System. This commitment ensures that our Automotive Service Advisors continually enhance their skills and knowledge, paving the way for career advancement opportunities within the organization.

As an Automotive Service Advisor at Christian Brothers Automotive, you'll enjoy exceptional benefits including weekends off to spend with family, employer-paid financial wellness programs, healthcare benefits, paid vacations, and employee appreciation events, among others. Additionally, there are great opportunities to earn rewards through our employee point store.

The work culture at Christian Brothers Automotive stands out due to our commitment to a people-first approach. As an Automotive Service Advisor, you will be part of a supportive team that values communication, respect, and high-quality service, ensuring that both employees and customers feel appreciated and valued.

Provide specific examples of your past roles, highlighting your communication skills, how you handled customer queries, and any situations where you resolved issues effectively, demonstrating your ability to foster customer relationships.

It's important to listen actively and empathize with their concerns. Explain your approach to resolving issues efficiently while maintaining transparency and integrity, reflecting your commitment to customer satisfaction.

Discuss methods like prioritizing tasks based on urgency, clear communication with team members, and the importance of staying organized to ensure that every customer is attended to promptly within a high-volume setting.

Focus on using simple, straightforward language while breaking down the details into easily digestible parts. It's crucial to ensure the customer feels informed without feeling overwhelmed.

Emphasize the importance of collaboration, sharing responsibilities, and continuously supporting one another. Highlight any examples from your past where teamwork led to exceptional customer service outcomes.

Describe your methods for staying informed, whether through online courses, attending workshops, or engaging with industry publications, showcasing your enthusiasm for ongoing learning in the field.

Explain your philosophy on service transparency, focusing on understanding customer needs and ensuring that recommended services meet those needs without pressure tactics.

Share specific examples where you identified inefficiencies and implemented solutions that enhanced customer service or operational effectiveness, supporting your initiative and problem-solving skills.

Connect your values and professional goals with those of Christian Brothers Automotive, emphasizing your admiration for their commitment to quality service, community involvement, and employee development.

Mention qualities like exceptional communication skills, a strong sense of customer service, and the ability to maintain a positive attitude in all interactions, illustrating how these traits contribute to customer satisfaction.