Manager - Program Management and Communications Office (PMO)

As the Manager - Program Management and Communications Office (PMO) at Circle K, your main responsibilities include supporting the Localized Pricing refresh process, collaborating with cross-functional teams to derive actionable insights, and communicating complex data findings clearly to non-analytical peers. You'll also work with various leadership roles to enhance overall business performance and challenge the status quo in terms of pricing and promotions strategies.

To qualify for the Manager - Program Management and Communications Office (PMO) at Circle K, candidates should hold a Bachelor’s Degree in fields like business or technology and have at least 3 years of experience in an analytical role such as Analytics, FP&A, or Market Research. Proficiency in SQL, experience with BI Tools, and strong analytical and communication skills are also essential for this position.

Circle K emphasizes the importance of training and development for the Manager - Program Management and Communications Office (PMO). In this role, you'll identify training needs in strategic business partnerships, conduct orientation sessions for new hires, and research effective training programs leveraging internal and external subject matter experts to ensure continuous growth and compliance with company policies.

As the Manager - Program Management and Communications Office (PMO) at Circle K, you will likely utilize various BI Tools such as Tableau, Power BI, and MicroStrategy, along with SQL for data management. Experience in handling databases and data modeling on complex datasets will also be crucial in delivering actionable insights to the business.

The work environment for the Manager - Program Management and Communications Office (PMO) at Circle K is dynamic and fast-paced, requiring self-starters who thrive in ambiguity. Collaboration is highly encouraged, as you'll work with a diverse range of teams and leaders across the organization to enhance business performance while maintaining a strong analytical focus.

In answering this question, focus on specific projects where you utilized data analysis to drive decisions or solve problems. Highlight the tools you used, the challenges faced, and the outcomes achieved, showcasing your ability to analyze data effectively in a program management context.

Discuss your approach to task prioritization, emphasizing techniques like using project management tools, setting clear deadlines, and communicating effectively with stakeholders to align priorities. Sharing specific examples can illustrate your organizational skills.

Effective communication is key. You could mention using visual aids, simplifying technical jargon, and asking for feedback to ensure understanding. Consider sharing an example of a past experience where successfully communicating complex information led to positive outcomes.

Try to illustrate a situation where you identified an issue and proposed innovative changes. Discuss your reasoning, stakeholder reactions, and the final results, reinforcing your ability to enact change within the framework of program management.

Share your level of expertise with SQL and detail specific scenarios in which you utilized it for data extraction, analysis, or reporting. Highlighting your analytical skills with SQL can demonstrate your technical competency for the role.

In your response, mention particular BI tools, your level of experience with each, and how you have derived insights that contributed to business decisions. This will show your familiarity with data analysis in a program management capacity.

Discuss strategies like creating streamlined workflows, collaborating with team members, or leveraging automation tools to maintain accuracy under pressure. Sharing a personal experience where you met a tight deadline can demonstrate your capability.

Here, focus on the situation, the analytical process you followed, and how your findings led to impactful decisions. Be sure to highlight your role in the process, showcasing your analytical and communication skills.

Discuss your methods for assessing gaps in skills or knowledge, such as gathering feedback from stakeholders, conducting performance reviews, or utilizing quantitative metrics. Illustrating a specific past example can enhance your answer.

Mention resources you utilize such as industry publications, webinars, or networking events to stay updated on best practices and emerging technologies in data analytics and program management, reflecting your commitment to continuous learning.