DIRECTOR OF JCC - job 1 of 2

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST EXAM (# 1120)

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Street Homeless Solutions (SHS) Division runs a continuum of programs that help move street homeless clients from the street and into transitional and permanent housing. The programs include Outreach, Safe Haven, Stabilization Beds and Drop-In programs. The program contracts outreach providers in New York City in every borough and within the subway system. The Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

The Department of Homeless Services is recruiting for one (1) Administrative Community Relation Specialist- NMII who will:

- Provide strategic oversight of JCC Operations, including both above-ground and subway initiatives, with a focus on joint operations.

- Working in coordination with the units Program Administrator, develop and implement strategies for prioritizing and achieving daily and long-term outreach objectives.

- Attend public facing meetings, events, including but not limited to, delivering presentations, attending conferences, walk-through’s, and representing the unit at offsite meetings and initiatives with external partners.

- Directly supervise and provide mentorship to managers, ensuring effective leadership and support for their respective teams.

- Oversee the coordination and completion of activity reports, assignment logs, and all end-of-shift documentation, ensuring adherence to organizational standards.

- Serve as the primary liaison with Program Administrators and senior stakeholders, facilitating collaboration and effective communication across teams.

- Oversee processes for managing incoming referrals, triaging clients, and ensuring timely and accurate placement decisions to meet client and program needs.

- Guide interagency collaborations and represent the unit in high-level joint operations with city agencies, such as DSNY, DOT, Parks Department, and DOB, to ensure strategic alignment and effective resource utilization.

- Ensure robust field supervision systems are in place, supporting managers in monitoring and enhancing team performance.

- Lead the design and implementation of engagement strategies, assessments, and analytical processes to address client needs and develop innovative solutions.

- Review and approve case summaries and reports for special projects, ensuring comprehensive and actionable deliverables.

- Represent the unit at interdisciplinary case management meetings, driving collaborative efforts to address complex client cases.

- Spearhead the development and execution of outreach special initiatives, fostering innovation and cross-sector partnerships to maximize impact.

- Position requires extensive field work.

Work Location: 260 11th Ave, Manhattan

Hours/Schedule: Monday – Friday 11AM-7PM

ADMIN COMMUNITY RELATIONS SPEC - 1002F

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.