FAIR HEARING PROCESS COORDINATOR

YOU MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Office of the General Counsel/Fair Hearing Administration is requesting to recruit four Administrative Associate Benefits Opportunity Specialist II to function as Fair Hearing Process Coordinators in the Fair Hearing Tracking Monitoring and Review Unit (FHTMRU). FHTMRU comprises of the Centralized Fair Hearing Aid to Continue (ATC), Fair Hearing Default and Withdrawal Processing, Fair Hearing Resolution Processing, and the Advocate Inquiry Mailbox Units. The Aid to Continue unit is responsible for ensuring benefits remain unchanged until the issuance of a fair hearing decision. The Resolution unit is responsible for processing resolution actions initiated during evidence packet review and/or preparation at the CPRU and SEPU. It is also responsible for processing case actions on IREA cases sent to the automated Pre-Hearing Disposition (PHD) process.

Under the direct supervision of the Fair Hearing Director with limited latitude for independent activity and judgment, the Fair Hearing Process Coordinator, monitors various processes of FHTMRU by monitoring all work lists, reports, shared workbooks, etc. associated with FHTMRU processes. The Fair Hearing Process Coordinator is responsible for maintaining controls and records of various reports and work lists. The coordinator reviews and forwards reports and work lists to AJOS I for distribution to appropriate staf

The Office of Legal Affairs / Fair Hearing Administration is recruiting for four (4) Associate Benefits Opportunity Specialist II to function as a Fair Hearing Process Coordinator who will:

- Receive and monitor the Daily Morel (Aid-To-Continue) report, Daily Default Work list report, Fair Hearing Resolutions in the FHEMS system, and forward lists to unit supervisors for distribution to workers. Review process such as Aid-to-Continue, Default, and Resolution pertaining to lawsuits to ensure timely completion of appropriate actions.

- Review the Fair Hearing Request in FHIS utilizing the agency’s computer systems including but not limited to, New York City Work Accountability & You (NYCWAY) system, Welfare Management System (WMS), and Fair Hearing Information system to ensure that the appropriate actions have been taken and corrective action where appropriate. Report operational and system concerns and issues to the Assistant Program Manager to ensure effective utilization of resources.

- Review and audit selected records of two to three units to ensure that the information contained within is accurate, complete, and supported by appropriate documentation and in compliance with all applicable policies and procedures. In addition, to ensure that reports are in compliance and meet deadlines set forth by regulations.

- Determine accuracy and completeness of Aid-to-Continue, Default, and Resolution process by conducting internal audits and random review of case records from the various fair hearing process.

- Determine training needs based on information obtained from internal audits and case review and share with unit supervisors for corrective actions. Ensure that unit supervisors identify training needs of staff within units, necessary to meet mandates relative to fair hearing policies and procedures.

- Conduct meetings with unit supervisors in order to ensure that both agency and program goals are met, and agency policies and procedures are adhered to. Ensure that unit supervisors maintain control of subordinate’s work activities and that conferences are held, and work completion meet the expectations of the agency and program objectives.

Work Location: 505 Clermont Ave, Brooklyn, NY

Hours/Schedule: 9am – 5 pm with flex

ASSOCIATE BENEFITS OPPORTUNITY - 56316

1. A baccalaureate degree from an accredited college; or
2. A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer
service or a related setting performing the following:
a) Interviewing, determining eligibility for, and/or providing client benefits and
services; or
b) Interviewing, determining eligibility for, and/or providing employment
planning and counseling services including job development, skill
assessment, and employment placement or other economic opportunity
programming.
c) College credit from an accredited college may be substituted for this
experience, on the basis pf 30 semester credits for 6 months of work
experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.