Sales/ Account Manager - Fayettville

As a Sales/Account Manager at City Wide Facility Solutions, your primary responsibilities include managing client relationships to ensure satisfaction and retention, conducting facility inspections, and coordinating training for Night Managers. You'll also identify opportunities for service expansion and upselling, collaborating with contractors to uphold service standards, and tracking key performance metrics.

To qualify for the Sales/Account Manager role at City Wide Facility Solutions, you should have 3-5 years of experience in facility management or a related field. A proven track record of building strong client relationships and excellent communication skills are essential. Experience in team management, proficiency in Microsoft Office, and valid driver’s license are also required.

At City Wide Facility Solutions, training and development for Night Managers involves coordinating sessions that focus on service delivery excellence and client satisfaction. As a Sales/Account Manager, you will play a key role in identifying training needs and facilitating programs that empower the Night Managers to meet and exceed client expectations.

City Wide Facility Solutions prioritizes customer satisfaction by maintaining frequent communication with clients and conducting regular facility inspections. The Sales/Account Manager is crucial in fostering relationships, addressing concerns proactively, and ensuring that service delivery meets the high standards our clients expect.

Yes! City Wide Facility Solutions values talent and encourages career growth. As a Sales/Account Manager, you'll have opportunities to hone your leadership skills and take on increased responsibilities, potentially leading to higher managerial positions within the organization.

When answering this question, draw on specific examples that highlight your proactive communication and problem-solving skills. Include details about the challenges faced, how you addressed them, and the positive outcome that resulted from your efforts.

In your response, emphasize your organizational skills and use examples of tools or methods you employ to prioritize tasks. Explain how you assess client needs and deadlines while ensuring a balance between immediate issues and long-term goals.

Discuss how you listen actively to client feedback and assess their needs to spot potential areas for service expansion. Highlight your experience in presenting tailored solutions that align with client goals, demonstrating a consultative approach to sales.

Share your approach to leadership, including setting clear expectations, providing training, and frequently communicating with team members. Mention the importance of tracking performance metrics to ensure that all team activities are aligning with the client's needs and expectations.

Discuss your experience with surveys, one-on-one client interviews, and performance reviews. Highlight the importance of gathering feedback to inform service improvements, ensuring clients feel valued and heard.

Explain how communication is vital in building relationships, managing expectations, and resolving conflicts. Share techniques you use to maintain clear communication with clients and your team for effective service delivery.

Mention your commitment to ongoing professional development, such as attending industry conferences, networking with peers, and subscribing to relevant publications. Stress how this knowledge informs your strategies and approach as a Sales/Account Manager.

Share your conflict resolution strategies, highlighting the importance of open dialogue and understanding differing perspectives. Explain how you foster an environment where team members feel comfortable bringing issues to the forefront and working collaboratively to find solutions.

Provide a specific example where you went above and beyond for a client. Detail the situation, the actions you took, and the results achieved, demonstrating your commitment to client satisfaction.

Articulate your admiration for City Wide Facility Solutions, referencing its reputation in the industry, commitment to client service, and your passion for facility management. Express how your skills and values align with the company’s mission.