Job details

Manager, Small & Medium Business (SMB) - Direct Sales

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively managing and monitoring the sales of an integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals.

Job Description

Core Responsibilities

Maintains expertise on Company's products/services to effectively manage team sales of Comcast Ethernet, Internet, Voice and TV services to small-to-medium business customers.
Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
Develops, plans and coordinates sales promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
Monitors employee performance and counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
Designs, implements and manages overall territory team structure. Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency. Possesses excellent written and oral communications, interpersonal skills and planning and organizational skills.
Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Comcast Credo, Touchstones and Promise.
Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Managing Sales Teams, Sales Development, Sales Optimization, Training and Development

Compensation

Primary Location Pay Range: $69,615.00 - $116,025.00

Targeted Commission: $45,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast Glassdoor Company Review

3.8

Comcast DE&I Review

No rating

CEO of Comcast

Brian L. Roberts

Approve of CEO

Average salary estimate

$92820 / YEARLY (est.)

min

max

$69615K

$116025K

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What You Should Know About Manager, Small & Medium Business (SMB) - Direct Sales, Comcast

Looking to lead a dynamic sales team in the exciting world of telecommunications? Comcast is searching for a Manager, Small & Medium Business (SMB) - Direct Sales based in Eden Prairie, MN. In this pivotal role, you will manage and nurture a team focused on delivering the best in communication services to our SMB customers. Your main mission is to maximize sales revenues by ensuring that your team is well-trained and knowledgeable about Comcast’s fantastic range of services, including Ethernet, Internet, Voice, and TV solutions. You’ll be the driving force behind creating sales promotions and incentives that align with our business goals, fostering a motivating atmosphere where sales representatives can thrive. Beyond just monitoring sales figures, you will be deeply involved in training and coaching your team, helping them to plan their sales strategies successfully. Your ability to analyze performance metrics will enable your team to achieve their goals while promoting an inclusive and diverse workplace culture. This position requires strong leadership, communication, and organizational skills, making it ideal for someone who is passionate about both sales and team development. If you’re excited about shaping future leaders and driving results in a fast-paced environment, then the Manager, Small & Medium Business (SMB) role at Comcast may be the perfect fit for you! Join us and fast-forward your career today!

Frequently Asked Questions (FAQs) for Manager, Small & Medium Business (SMB) - Direct Sales Role at Comcast

What responsibilities does a Manager, Small & Medium Business (SMB) - Direct Sales at Comcast have?

A Manager, Small & Medium Business (SMB) - Direct Sales at Comcast is responsible for effectively managing the sales of communication services to SMB customers. This includes leading a team of Account Executives, developing training programs, planning sales promotions, and monitoring performance metrics to meet corporate objectives. Additionally, this role emphasizes coaching and community engagement, ensuring the team stays motivated and effective.