Intake Specialist - Part Time (US Law Firm, WFH)

As an Intake Specialist at ConnectOS, you will primarily manage the client intake process, ensuring a smooth and professional experience. This includes answering incoming calls, providing initial consultation screenings, and collaborating with the managing attorney and staff to triage cases effectively. Additionally, you'll assist in marketing efforts by creating engaging content for blog posts, designing graphics, and preparing presentations.

To be considered for the Intake Specialist role at ConnectOS, prior experience in a law firm, preferably in litigation, is essential. Strong communication skills are a must, along with familiarity with LEAP and Clio case management software. A background in content creation, including writing and graphic design, will also benefit your application.

Yes, the Intake Specialist position at ConnectOS is a part-time remote role. This allows you the flexibility to work from the comfort of your home while engaging with clients and supporting the firm’s operations.

In the role of Intake Specialist at ConnectOS, you will create a variety of content, including blog posts focusing on employment law topics, marketing graphics using tools like Canva, and PowerPoint presentations for internal firm use. This component adds a creative dimension to your position.

ConnectOS is certified as a Great Place to Work, which reflects our commitment to fostering a positive and inclusive work environment. As an Intake Specialist, you will collaborate with a supportive team, participate in regular meetings, and contribute to continuous improvement in client services.

When answering this question, provide specific examples of how you have managed the intake process effectively, highlighting your role in client interactions, screening, and triaging cases. Discuss how you ensured a smooth experience for clients and contributed to process improvements.

Mention any experience you have with LEAP and Clio case management software. Discuss how you have utilized these tools in your previous positions to improve efficiency and manage client information effectively.

Explain your approach to prioritization, such as using lists, digital tools, or specific techniques to manage your time effectively. Provide an example of a situation where you successfully handled multiple tasks simultaneously.

Discuss the importance of active listening and clarity in communication. Provide examples from your past experience where effective communication resolved issues or improved client satisfaction.

Outline a specific instance where you recognized an inefficiency in a process, described your initiative to address it, and the positive outcome that resulted from your actions.

Discuss your approach to de-escalating difficult situations, emphasizing empathy, active listening, and problem-solving. Provide a specific example of a time you successfully managed a challenging client interaction.

Show your knowledge about ConnectOS and its commitment to employment law. Discuss key areas of practice, such as discrimination and harassment cases, and express why you admire the firm's mission.

If you have experience creating content, share specific examples of blog posts, graphics, or presentations you've developed. Highlight how your contributions supported overall marketing goals and client engagement.

Summarize your relevant experiences, skills, and characteristics that align with the role, such as your legal background, communication skills, and ability to work collaboratively with a team.

Discuss your willingness to grow professionally and express your enthusiasm for learning from your colleagues, gaining insights into the legal field, and mastering the client intake process to better serve clients.