Job details

Patient Service Rep II

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Overview

Patient Service Representative, Covenant Health Diagnostic Center - West

Full Time, 80 Hours Per Pay Period, Day Shift

6:30 am - 3:30 pm Monday-Friday

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day. Excellent customer service skills required.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
Insures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
Responsible for scheduling appointments for return visits and end of day procedures and balancing.
Compiles data for the billing personnel.
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Attends meetings as required and participates on committees as directed.
Collaborates with the patient, physician and other care team members as part of a team based approach to overall patient care.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other related duties as required.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required with minimum of one (1) year of medical office setting if charge entry is not required.

Licensure Requirement:

None

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Patient Service Rep II, Covenant Health

As a Patient Service Representative II at Covenant Health Diagnostic Center in Knoxville, you'll become an integral part of a dedicated team that strives to deliver exceptional patient care. This full-time position offers a day shift from 6:30 am to 3:30 pm, Monday through Friday, allowing you to enjoy your evenings and weekends! In this role, you'll be responsible for ensuring streamlined check-out operations, processing encounter form data, and assisting patients in settling their balances with kindness and efficiency. Your excellent customer service skills will shine as you help answer telephone calls, update patient information, and schedule appointments, all while keeping the department’s goals in focus. You’ll be more than just a voice on the phone; you’re a vital link in our patients' healthcare journeys. Your ability to understand insurance procedures and collaborate with physicians and care teams will significantly enhance patient satisfaction. Covenant Medical Group encompasses over 300 skilled professionals in various specialties, further enriching your experience. With no specific educational requirements and a preference for candidates with medical office experience or extensive customer service backgrounds, this position invites individuals ready to grow through regular educational programs and team collaboration. Join us at Covenant Health and play a key role in enhancing the patient experience while advancing your career in a supportive environment.

Frequently Asked Questions (FAQs) for Patient Service Rep II Role at Covenant Health

What are the responsibilities of a Patient Service Representative II at Covenant Health?

As a Patient Service Representative II at Covenant Health, you will handle a variety of important tasks, including managing the patient check-out process, collecting encounter data, processing payments, and balancing your work at the end of each day. You’ll also answer phone calls, record patient information changes, and schedule future appointments. Your role is vital in ensuring the efficiency of the department while providing excellent customer service to our patients.